Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sara, Gestion de l’hôtel
Hello Deborah,Thank you for the great score! We’re glad you enjoyed your stay and appreciate your feedback. If there’s anything we can do to make your next visit even better, please let us know!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 2 oct. 2024 sur Expedia
I checked into a deluxe room, the room was very spacious, but unfortunately it was not clean to the standard that it's suppose to be, the bathroom and bedroom floors were very sticky as if it has never mopped, the towel that is placed on the floor as a mat was dirty, along with the towels it seems as if the bedding was never changed because it was dirty. the rugs in the hallways need to be steamed cleaned and vacum I can go on and on
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sara, Gestion de l’hôtel
Hello Margaret,Thank you for your feedback. We’re glad to hear you found the room spacious, but we sincerely apologize for the cleanliness issues you encountered. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our team to ensure improvements are made. Your experience is important to us, and we hope to provide a much better stay in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 29 sept. 2024 sur Expedia
It was very clean, very nice staff.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sara , Gestion de l’hôtel
Hello Amy,Thank you for your kind words! We’re delighted to hear that you found our hotel very clean and our staff nice. Your feedback is greatly appreciated, and we look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The TV remote didn’t work in our room or in the fitness center. Also they advertised hair dryer in the room, but there wasn't one. We had to go buy one.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Fatou, Gestion de l’hôtel
Hello Jeffrey,Thank you for taking the time to share your feedback with us. I apologize on behalf of our team for the issue of the phone. Your satisfaction is our top priority and our team will address this issue.We appreciate your understanding and hope to see you again soon.Regards,
par un voyageur de Coupeville
Publié le 9 sept. 2024 sur Expedia
While they advertise an airport shuttle, it's actually not available on Saturday or Sunday, and it took me 5 phone calls to get someone to answer the phone to tell me that. Nowhere does it say 'limited' airport shuttle- I then paid $40 to a cab driver to get me there. The front desk staff charged me for my room even though it was pre-paid. The room was just alright-tried to modernize it, but cheaply done. The exterior of the facility was poorly maintained, and there was feces right outside one of the access doors.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Fatou, Gestion de l’hôtel
Hello Chelsea,Thank you for taking the time to share your feedback. We understand the frustration caused by the airport shuttle issue you encountered. We are committed to ensuring a smooth experience for all our guests and will take steps to prevent this from happening again.We appreciate your understanding and we look forward to welcoming you again soon.Regards,
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Elevator broken. Sticky floor in room.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Fatou, Gestion de l’hôtel
Hello,Thank you for taking the time to share your feedback. We apologize for the condition you found our hotel. Your comfort is our highest priority and our team will address this issue.We appreciate your understanding and hope that you will allow us the opportunity to make amends on your next visit.Regards,
par un voyageur
Nice place
Publié le 1 sept. 2024 sur Hotels Great front desk staff.. clean, quiet, nice place.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Fatou, Gestion de l’hôtel
Hello Lori,Thank you for staying with us and for your kind words. We are glad that you had a wonderful stay at our hotel. If there is anything specific we could do to make your next visit perfect, please let us know.We are looking forward to your next visit.Regards,
par un voyageur
Publié le 27 août 2024 sur Expedia
the staff was very nice, but the accommodations were less than desirable. our room did not have hanging drapes because they were rolled up on the floor. the furniture - table legs, tv and table tops has some kind of sticky goo everywhere. one remote for two separate tvs in two separate rooms. the couch had dark stains, the sheets had some sort of stain, the floor left the bottom of my feet brown. the shower is set up very weird. shower head on the same side as the non moving glass, which made me get into the shower to turn the water on, and the ice cold water covered me. the side that slides had not handle on the inside to open the door, so it was hard to open. overall this place was a total thumbs down!
Commentaires de Gestion de l’hôtel
27 août 2024 par Fatou, Gestion de l’hôtel
Dear Jeanne,Thank you for the feedback, We are truly sorry for the condition of the room and the issue of the door. This is not the service we strive for and we are actively working to resolve the situation.We appreciate your understanding and look forward to your next visit.Regards!
par un voyageur
Publié le 20 août 2024 sur Expedia
We stayed In a suite room,very nice and roomie, but what I did not like is that I took this hotel you today had a outdoor pool and then the pool ended up being closed the whole time we were there and this was never mentioned when I called and asked about the pool and it has been closed since August 1st and it was around August the 5th when I called and asked so this should have been mentioned
Commentaires de Gestion de l’hôtel
21 août 2024 par Sara, Gestion de l’hôtel
Hello Lori,Thank you for your feedback. I’m sorry for the oversight regarding the pool’s closure and for not informing you when you inquired. We appreciate you bringing this to our attention and will work on improving our communication. We’re glad you enjoyed the suite, and we hope to have the chance to better serve you in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 13 août 2024 sur Expedia
The grounds need trash pick up. The room was better than other rooms we have stayed in before, but definitely needed better cleaning. Behind the bed was urine(from and animal), a lighter and hair and general dirt. The bathroom was clean as was the rest of the room.
Commentaires de Gestion de l’hôtel
14 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Good Morning Brandi,Thank you for your feedback and choosing to stay with us. We are very sorry for the dirt and animal urine you found at the room. I assure you the housekeeping team will address it.We appreciate your understanding and look forward to your next visit.Regard,
