Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juill. 2014 sur Hotels
par un voyageur
Publié le 27 août 2024 sur Expedia
the staff was very nice, but the accommodations were less than desirable. our room did not have hanging drapes because they were rolled up on the floor. the furniture - table legs, tv and table tops has some kind of sticky goo everywhere. one remote for two separate tvs in two separate rooms. the couch had dark stains, the sheets had some sort of stain, the floor left the bottom of my feet brown. the shower is set up very weird. shower head on the same side as the non moving glass, which made me get into the shower to turn the water on, and the ice cold water covered me. the side that slides had not handle on the inside to open the door, so it was hard to open. overall this place was a total thumbs down!
Commentaires de Gestion de l’hôtel
27 août 2024 par Fatou, Gestion de l’hôtel
Dear Jeanne,Thank you for the feedback, We are truly sorry for the condition of the room and the issue of the door. This is not the service we strive for and we are actively working to resolve the situation.We appreciate your understanding and look forward to your next visit.Regards!
par un voyageur
Publié le 20 août 2024 sur Expedia
We stayed In a suite room,very nice and roomie, but what I did not like is that I took this hotel you today had a outdoor pool and then the pool ended up being closed the whole time we were there and this was never mentioned when I called and asked about the pool and it has been closed since August 1st and it was around August the 5th when I called and asked so this should have been mentioned
Commentaires de Gestion de l’hôtel
21 août 2024 par Sara, Gestion de l’hôtel
Hello Lori,Thank you for your feedback. I’m sorry for the oversight regarding the pool’s closure and for not informing you when you inquired. We appreciate you bringing this to our attention and will work on improving our communication. We’re glad you enjoyed the suite, and we hope to have the chance to better serve you in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 13 août 2024 sur Expedia
The grounds need trash pick up. The room was better than other rooms we have stayed in before, but definitely needed better cleaning. Behind the bed was urine(from and animal), a lighter and hair and general dirt. The bathroom was clean as was the rest of the room.
Commentaires de Gestion de l’hôtel
14 août 2024 par Fatou Mbowe, Guest Relation Associate, Gestion de l’hôtel
Good Morning Brandi,Thank you for your feedback and choosing to stay with us. We are very sorry for the dirt and animal urine you found at the room. I assure you the housekeeping team will address it.We appreciate your understanding and look forward to your next visit.Regard,
par un voyageur
Worst hotel I’ve stayed in.
Publié le 11 août 2024 sur HotelsI don’t know where to start. The bathroom was not clean or partially cleaned. The shower had stuff on walls, mold on shower head, mold growing on the ceiling. The trash outside was over flowing at all trash cans with food on ground. The dumpsters were overflowing with trash on ground as well. The entry way on side of building smelled like cat urine and had bird feathers and poop everywhere. The pool was closed by the health department. The room had new beds and sheets were clean. Towels had stains and the ceilings were peeling. Housekeeping was not thorough sometimes they made bed and left towels and sometimes they left towels and changed trash and didn’t make bed.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Fatou, Gestion de l’hôtel
Hello Alicia,Thank you for bringing this to our attention. We apologize for the issues of cleaning and the pool that interrupted your stay. We strive to provide our guests with the highest standard of service and it is clear that we fell short of that during your stay.Thank you for being patience and we hope that you will consider staying with us again.Regards,
par un voyageur
Publié le 6 août 2024 sur Hotels
The pool Was closed by the health department
Bathroom shower has mold
On walls
Commentaires de Gestion de l’hôtel
6 août 2024 par Sara, Gestion de l’hôtel
Hello, Valued Guest,Thank you for your feedback. We apologize for the inconvenience caused by the pool closure and the mold in the bathroom shower. We’re addressing these issues with our team to ensure they are resolved promptly. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 3 août 2024 sur Expedia
No elevators.
Commentaires de Gestion de l’hôtel
5 août 2024 par Sara, Gestion de l’hôtel
Hello Jazmin,Thank you for your feedback. I apologize for any inconvenience caused by the lack of elevators. We appreciate your input and will consider it for future improvements. If you need assistance with your luggage or have any other concerns, please let us know.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 2 août 2024 sur Expedia
We stop at this hotel every year. They remodeled a couple years ago and the craftsmanship was obviously not great. The floors are damaged in the rooms, mold on the shower trim, bath exhaust fan/light not working. There was kitty litter in the bathroom floor from previous guests. Towel bars had been pulled off the walls. It’s now under new management/ownership, so hopefully repairs will be made and improved The front clerk was very friendly and helpful.
Commentaires de Gestion de l’hôtel
2 août 2024 par Sara, Gestion de l’hôtel
Hello Brandi,Thank you for your feedback and for continuing to stay with us annually. I apologize for the issues you encountered during your recent visit. We are aware of the areas needing improvement and are actively addressing them under our new management. I’m glad to hear our front desk team made a positive impression. Your comments are invaluable as we work to enhance our property, and we hope to provide a much better experience on your next visit.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur de dickson city
Publié le 31 juill. 2024 sur Expedia
The hallway floors needed to be vacuumed and mopped.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sara, Gestion de l’hôtel
Hello Christina,Thank you for your feedback. I’m sorry to hear that the hallway floors did not meet your cleanliness expectations. We will address this issue with our housekeeping team to ensure it’s taken care of promptly.Your input is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience in the future.Best regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sara, Gestion de l’hôtel
Hello Zayra,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we will use them to address the issues you experienced. We hope you’ll consider giving us another chance to provide a better experience in the future.Warm Regards,Sara DrammehGuest Relations Associate
