Avis Montgomery Inn BnB

Thanks! Come see us again soon!

So glad you were comfy! Hope you'll be back soon! You are missed!!

Such a pleasure to have you here. Can't wait to see you again!

Thanks! Come again soon!!

Thank you so much!! It's a joy to have you!!

Thank you so much!

We got new mattresses in March, so I was surprised and quite disappointed to discover it had been ruined. The room we took the new mattress and bedding from had two beds with a single gal staying in it. I was alone and couldn't move the mattresses by myself, and due to the Railheads festival I knew it would be difficult to find you an alternate place to stay. Within a half hour it seemed we had solved the dilemma and you were off to enjoy your rainy music festival. The smell was a broken bottle of peppermint essential oil. We weren't using the diffusers, it would be no use with the permiating mint. It's not that I didn't believe you, but after cleaning up the ground zero peppermint spill, I could smell nothing else. As I mentioned before, the room we took the mattress from was occupied, and I tried to stay awake waiting to explain to her why I had entered her room and taken the other bed apart when she returnedfrom the festival . As for our glassware, it goes through an extra sanitizer cycle after the normal wash and we use Cascade pods. They are heat dried. Our laundry uses an ozonator like hospitals do, and my staff cleans with Odoban which kills 99% of viruses, bacteria, spores and the like. Since I had to purchase another mattress for the room I decided to get a new king bed, rug, and seating. I didn't want to risk the incontinent guest leaked on anything else in the room. As for the hand soap, we bottle from gallons and there weren't enough hand soap labels so we used the facesoap labels. If you had talked with me again I could have let you leave, but I feel like I did all I could to correct the situation and you stayed for 2 nights. I thought you were satisfied at the time. We had many happy guests already planning to return, I hate that you felt so bad and didn't let on. With a full house as we had I was fielding phone calls at 1:30 a.m. from people needing a place to stay to no avail, caring for guests' special needs and requests, the rainy start for the festival had us handing out ponchos, cleaning up wet floors, and all that goes with the weather. Still the consensus seemed to be a positive experience. This bed and breakfast has been in operation since 1988, the Victorian house was built in 1911. I'm constantly upgrading and renewing to keep it fresh. Your yelp post called it a 4 star hotel, we are a bed and breakfast in a 100 plus yr old house. I think booking through expedia, that isn't always as evident. Yes, I have a goldendoodle. No, I don't have a cat. I'm sorry your stay was not a great one. We work long hours to make sure it is. The mint smell is still with us, but it is dissipating. I look forward to being able to return to our signature scent, "My Way". A closing thought, even when you're using a 3rd party booking site it is prudent to go to the property website to get as much information as possible in making your choice. And regardless of where you stay, keep the dialog flowing--we would much rat

Thank you so so much! Sometimes I get to enjoy a group of guests as much as they enjoy their vacation. It was an honor and a privilege! Love to have you back again!!

Thank you so much for choosing my BnB!! It's a pleasure to serve you!! Come again soon!