Note fondée sur 758 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ridham, Gestion de l’hôtel
Thank you for your feedback! We appreciate you taking the time to share your thoughts. If there are specific areas where you think we can improve, we’d love to hear more. Your input helps us enhance our services!
par un voyageur de Maysville
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Ridham , Gestion de l’hôtel
I’m sorry to hear that your experience didn’t meet your expectations.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Two rooms and both were filthy not even cleaned from previous customers… had to litterly insist on refund and couldn’t get copy of refund receipt.. had to get “manager” let me take pic of the receipt… this was on sept 22. Had to call Expedia today cause no refund was refunded after 1 week.. sketchy hotel!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Anna,We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly.Maz K.#Team6
par un voyageur de Maysville
Publié le 30 sept. 2024 sur Expedia
Rude, nosy, the guy who cleans would beat down the door and then bardge in on you.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ridham , Gestion de l’hôtel
Thank you for your feedback. We’re truly sorry to hear about your experience. It’s important to us that our guests feel comfortable and respected. We'll address your concerns with our team to ensure this doesn't happen again
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ridham , Gestion de l’hôtel
Thank you for your review! We’re glad to hear you had a positive experience overall. If there’s anything we can do to make it a 10 next time, please let us know. We appreciate your feedback!
par un voyageur
Publié le 28 sept. 2024 sur Hotels
I just needed a place to sleep tonight so I was not picky. The room was clean and well made. Check in was easy.
The hallways smelled of paint, showing that the owners were making recent efforts for upkeep. Looked good, other than some paint spots on the carpet.
The only negative thing is that the bed sheets had multiple noticeable stains.
This app won’t let me upload any photos to show the sheet stains, but the second bed had no stains. I assume it’s just aesthetics, but maybe there is a way to use more bleach?
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ridham , Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you found the room clean and that check-in was easy. We appreciate your understanding regarding the ongoing maintenance efforts. However, we sincerely apologize for the stained sheets you encountered. This is not the standard we aim for, and we will address this with our housekeeping team to ensure it doesn’t happen again. Your suggestion about using more bleach will also be taken into consideration. Thank you for bringing this to our attention, and we hope to provide you with a more comfortable experience in the future!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi DeMarcus,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you so much for the perfect rating! We're thrilled to hear you had such a great experience. Your support means a lot to us! If there's anything else we can do for you, just let us know.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Todo bien
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Ridham , Gestion de l’hôtel
Thanks for the feedback! I'm glad to hear everything is going well. If you need anything or have any suggestions, feel free to share!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The entire hotel is completely different than what is shown online when booking. We asked the front desk why everything looked different as the shower heads were rusty and old and the shower tubs had a slime residue build up that could be God knows what. He explained to me that they underwent “renovations”. I’ve never heard of a hotel down grading to rusty shower heads and slimy thick shower floors..very inexcusable and hazardous.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Ridham , Gestion de l’hôtel
I sincerely apologize for your experience at our hotel, as it’s unacceptable that the conditions of your room fell short of expectations. The issues you encountered with rusty shower heads and cleanliness are concerning, and I understand your frustration. We are undergoing renovations, but this should not compromise your comfort or safety. Your feedback is invaluable, and I will ensure it is addressed with our management team. Thank you for bringing this to our attention, and I hope we can make it right in the future.
