Note fondée sur 1 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 sept. 2023 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Hope, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 30 oct. 2024
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kai,Thank you for taking the time to share your wonderful rating of Quality Inn Lexington Horse Park! While you didn't include specific details about your stay, your perfect score tells us that our team succeeded in providing you with a great experience, and that means the world to us.Our location near the Kentucky Horse Park makes us a perfect choice for both leisure and business travelers, and we're delighted that you found our accommodations met your expectations. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back on your next visit to Lexington.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
par un voyageur
Publié le 26 oct. 2024
Hotel rooms could use some updating.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Hope, Gestion de l’hôtel
Thank you for your feedback! We appreciate your comments about the room updates. We're actively working on enhancements to improve our guests' experience. We hope to welcome you back soon to see the improvements!
par un voyageur de LYNNVILLE
Publié le 10 oct. 2024
Nice property. Plumping issue.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hope, Gestion de l’hôtel
Thank you Ray, we appreciate your feedback and will look into the pluming issues mentioned. We hope to see you again!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 19 sept. 2024 sur Expedia
This was probably a nice property in the eighties.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
The best night clerk ever!
Publié le 16 sept. 2024 sur HotelsThe night clerk checking us in was awesome! He didn’t miss the first detail in giving us the i formation needed for our stay. He was very kind and friendly.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Linda, Thank you for sharing your fantastic experience at our Quality Inn Lexington Horse Park. We are thrilled to hear that our night clerk provided exceptional service during your check-in process. It's wonderful to know that he was attentive to detail, friendly, and kind, ensuring you had all the necessary information for a comfortable stay. We will be sure to pass along your kind words to our staff member, as guest satisfaction is our top priority. We hope to welcome you back for another exceptional stay in the future. Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Hotel had multiple issues with keys being deactivated. Attendant Saturday night threatened me by telling me he was calling the cops and having me kicked out all because I was asking for a new key as I couldn’t get into my room at 10:00 at night. Never in my life have I felt more threatened. Room was left dirty with old soda bottles in the fridge, and dust covered ac vents, let alone the dripping faucet all night long. We have stayed her before with no issues, but will never stay again!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Mary,Thank you for sharing your experience. It’s truly concerning to hear about the issues you faced during your stay. The situation with the key deactivation and the interaction with our staff is certainly not reflective of the service we strive to provide.We sincerely apologize for the discomfort and frustration you encountered. Additionally, the condition of your room is unacceptable, and we appreciate you bringing this to our attention.Your feedback is invaluable as we work to improve our guest experience. We hope you might reconsider and give us another chance in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
We were not impressed with breakfast. At other Quality Inns we have had a hot breakfast. This one was all sugar and no protein. I definitely wouldn't stay here because it serves breakfast.
No guide to the TV stations. The TV didn't sinc with the remote and no one in the customer service desk knew how to remedy the issue. They couldn't even find an extra remote.
Ice machine was broken.
Many other hotels in the same area, look again before reserving this one.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Stephen,Thank you for taking the time to share your experience. We're disappointed to hear that your stay didn't meet your expectations, particularly regarding our breakfast offerings and in-room amenities. We strive to provide a comfortable and enjoyable stay for all our guests, and it seemed like we missed the mark during your visit.Your feedback about the breakfast, TV issues, and ice machine is valuable and will be shared with our management team. We're constantly looking for ways to improve our guest experience, and your comments will help guide our efforts.We appreciate your honest review and hope you'll give us another chance to provide a better stay in the future.Warm regards,Guest Experience TeamQuality Inn Lexington Horse Park
