Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2023 sur Expedia
bon
Commentaires de Gestion de l’hôtel
30 août 2023 par LaTunde Murrant. Rewards Specialist, Gestion de l’hôtel
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON SOUTH and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur de Morehead
Publié le 13 nov. 2024
Check in was good. Windy is nice.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Carl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LEXINGTON SOUTH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Expedia
My room had been restored to a new-like condition. Nothing needed repairs or touchups. Very nice room!
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear John,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington South. I am glad to read that you were pleased with the new-like condition of the room, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Hotels
The rooms need to be updated. One of the most uncomfortable commodes that I’ve used. The motel was easily accessible and parking was good. Office was a little inaccessible. Overall it wasn’t bad. I guess you get what you pay for.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Donnie,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN LEXINGTON SOUTH regarding the parking availability. I do apologize the rooms were not up to your standards along with the other concerns mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
From check in which took nearly 30 minutes to walking into my room I knew this was no place I was going to lay my head down in. I stayed in the room long enough to book another room and left. No refind, they denied it. Won’t be back, if you’re smart, pay a little more and book a decent room.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello James, Thank you for your feedback following your stay with us at the RED ROOF INN LEXINGTON SOUTH. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the lengthy wait at check in and the poor condition of the room. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
I checked under the mattress before getting in bed. There were needle syringes, alcohol bottles and very offensive item. Went to check out immediately, asking for refund. Staff apologized and said need to call and refund would be given. When called she lied and said there was nothing under mattress and would not give refund. Absolutely would not recommend.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Amanda,Thank you for taking the time to tell us about your experience at the RED ROOF INN LEXINGTON SOUTH. I am sorry that your experience did not meet your expectations. We sincerely apologize for the inconvenience you experienced regarding the refund issue at one of our franchised locations. Unfortunately, our team does not have the authority to manage billing disputes directly. However, we have made an internal note in our system to reflect your feedback. We encourage you to continue to contact the property directly to discuss the matter further and seek a resolution. Please let us know if there's anything else we can assist you with.Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Room stunk like cigarettes. Room was dirty staff was crabby. Acted like they hated their job
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Ramona,Thank you for your review following your stay at Red Roof Inn Lexington South. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty room, your staff encounter and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The room smelled and couldn’t sleep the sheets had holes I would not stay here again.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Edith,Thank you for your comments regarding your recent stay here at our RED ROOF INN LEXINGTON SOUTH. We sincerely apologize for the issues that you described regarding an odor in your room and holes in the sheets that hindered your sleep. As this is nowhere near the standard that Red Roof upholds for our hotels, we appreciate you making us aware of these concerns.Thank you again. We wish you the best in your future travels. Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
We have stayed at this hotel many times and have never had any issues. The rooms are always clean. The staff is always helpful and nice. The beds are comfortable and the bed linen is always clean. I would stay here again. This stay I was upgraded to a bonus room at no charge. The lady checking us in notice we had a child staying with us and we was staying for two nights. I would recommend this hotel to anyone.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Jamie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington South. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our clean rooms, always helpful, nice staff, comfortable beds and always clean bed linen. Thank you for being a loyal guest. At Red Roof we strive to provide all our guests with the best customer service and all the comforts of home, so I am ecstatic to we accomplished that with your visit. Thank you for your 10/10 rating. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We at Red Roof look forward to seeing you in your future travels.Sincerely,MelissaRed Roof Management RediResponse Specialist
