Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Gerald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
I enjoyed not having cold water in the faucet. It really helped me learn how to brush my teeth with hot water. I also liked that when my neighbor turned on their shower, I knew how long they took because the sound traveled all through the pipes. Its a great priced hotel if you’re looking to be one level above a flop house
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON. It upsets me to know we let you down. We are sorry you had a less than satisfactory experience. You indicated that you were unsatisfied with not having cold water, noise disturbance from the pipes and the other concern which hindered your stay and other concerns mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Michael, The staff at the Red Roof Inn Lexington and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Tenai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LEXINGTON and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
The floors were nasty. When my husband walked on them barefoot he had to wash his feet each time before putting his shoes on. The covers had several cigarette burns and stains on it. The night stand was filthy and had to be wiped off before we could sit anything on it. The morning we was leaving we seen a roach crawling in the bathroom floor. The air conditioning didnt keep the room cool. We brought our own fan so that helped. We only stayed one night which was enough. We will not be ver stay here again. It needs alot of attention.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Patrick,I appreciate you sharing your feedback following your stay at the RED ROOF INN LEXINGTON. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness and the insect you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for your feedback we hope you have a great day.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Meh
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Isaiah,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Lexington. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Michael, We at the RED ROOF INN LEXINGTON are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
I will never stay here again.My kids and I were bitten by bedbugs. I told the front desk and ask to move to a different room which were also infested with bedbugs.That morning I told her upon me checking out that both rooms were infested she only states I will let management know.She never once offered any apologies or refund or anything. I will NEVER stay at any RedRoof again
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Jimmy,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lexington. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read about your less than ideal interaction with our staff and that you encountered pest at our hotel. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Don’t waste your money!
Publié le 9 sept. 2024 sur HotelsVery dirty and unclean room upon arrival, uncomfortable bed, toilet ran all night, cricket in the wall, trash everywhere outside. Would not recommend staying at this hotel. The only positive was the receptionist who was very friendly.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Valued Guest, for taking the time to write a review of your stay at the Red Roof Inn Lexington. You indicated that you weren't satisfied with the cleanliness of the room you were assigned, please accept our apologies for that and all the other inconveniences such as the toilet. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediResponse Specialist
