Note fondée sur 95 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,9 Service et personnel
3,1 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Kyle, We at the RED ROOF INN LEXINGTON NC truly appreciate your scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
We couldn't stay! Too dirty!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington, NC. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 juin 2024 sur Expedia
The room was filthy. There were holes in the wall and there were questionable people hanging around in the parking lot. After a few minutes discussion, we left and went to another Inn. I would never go back to this property.
Commentaires de Gestion de l’hôtel
5 juin 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Brenda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LEXINGTON NC. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, holes in the walls and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 mai 2024 sur Expedia
Is very fair
Commentaires de Gestion de l’hôtel
7 mai 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Jesus,Though you indicated that you were pleased with your stay here at our RED ROOF INN LEXINGTON NC, it seems that your stay did not meet your expectations, as you scored our property a 1/5 on your review. We would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Jus a get away
Publié le 18 avr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
19 avr. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Nancy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington, NC and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 avr. 2024 sur Expedia
There wss a $50 cash deposit that we were unaware of. No sign of a Hot Tub that was on website. When your looking for a cheap place to stay with no ammenities, this is the place.
Commentaires de Gestion de l’hôtel
6 avr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington, NC. I am sorry to see that your impression of our property was not a good one and that during your stay, you found there to be no hot tub in the room, and you were unaware of the deposit. This is regrettable to hear as this is not an experience our guests usually have with us. Please note that a jetted tub is not an advertised amenity at our location and a deposit of 50 is required of all guests. Thank you for making us aware. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Karl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LEXINGTON NC and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 mars 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
19 mars 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Sandy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lexington, NC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your stay being very good. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Manager is rude and charged extra on site than rate online
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lexington NC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for issues you've mentioned regarding receiving poor staff service and charges on your reservation. Please know that our walk in rates differ from the rates offered when making a reservation. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 7 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Getachew, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lexington, NC and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
