Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Lorraine. The staff and I at the Red Roof Inn Richmond, KY appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Faith, Gestion de l’hôtel
Thank you for staying with us! We appreciate your feedback!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Amelia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RICHMOND KY and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 août 2024 sur Expedia
Floor was dirty, the couch was stained and falling apart
Commentaires de Gestion de l’hôtel
5 août 2024 par Faith, Gestion de l’hôtel
thanks for letting us know. I will let the owners know your concerns.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at Red Roof Inn Richmond, KY and I were elated to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Most importantly, pleasant staff, and quick check-in. Also very clean.
Commentaires de Gestion de l’hôtel
1 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Joshua,Thank you for taking the time to write a review of your stay at the RED ROOF INN RICHMOND KY. I am happy you were pleased with our pleasant staff, quick check in process and clean facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Sarah, for taking the time to write a review of your stay at the Red Roof Inn Richmond, KY. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 24 juill. 2024 sur Expedia
The room was so humid, you walk on a wet floor pretty much. The ac is loud but doesn't do job at all. There was only hand towels and no large ones, i had to use small ones after shower.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Faith, Gestion de l’hôtel
We do apologize, We will look into which room you stayed in and have maintenance take a look at the ac unit. We do apologize about the towels not being present, I will speak with housekeeping staff to verify.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
When we arrived, the pool was not working. They said it would work the next day.It still was not working. We had to switch rooms two times before we got a room that was okay to stay in. The first room smelled like urine. The second room, the air conditioning was leaking.All over the floor and making the puddle
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Faith, Gestion de l’hôtel
We do apologize for the inconvenience during your stay. We will work diligently on the issues that you stated. We appreciate the feedback.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Very nice rooms and staff! Quiet and safe.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Faith, Gestion de l’hôtel
Thank you for staying with us! We appreciate your business!
