Note fondée sur 873 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 nov. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Lorraine. The staff and I at the Red Roof Inn Richmond, KY appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Expedia
I get the room with the jet tub and it was broken and dirty and the room keys kept disarming very inconvenient. Room service only came once every 2 days and I had to go get new sheets are n my own
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Amyra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond, KY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the broken jet tub, the issue with the key and other concerns listed. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par faith , Gestion de l’hôtel
Thank you for choosing our location!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I drove to N.C. for a meeting and stopped at other hotels along the way. I was pleasantly surprised at how comfortable the bed and pillows were. The room itself was very accommodating. I'd stay there again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par faith , Gestion de l’hôtel
Thank you for this awesome review! We look forward to your future visit!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par faith , Gestion de l’hôtel
Thank you for choosing our location! Hope to see you again soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par faith , Gestion de l’hôtel
Thank you for choosing our location! We appreciate your business and look forward to having you back!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
The rooms need updated more, they need professional updating. And our room smelled like weed, so we moved rooms, but hallways smelled too. So maybe better ventilation.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par faith , Gestion de l’hôtel
We do apologize for any inconvenience. We do try to locate the smell and put people out for smoking. We are working on updating! Come after the winter to check us out!
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The hotel is behind the local police department so it just felt safer.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par faith , Gestion de l’hôtel
Thank you for staying with us! We appreciate your business! We feel safer everyday!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond, KY and I felt great seeing your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
