Note fondée sur 111 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 juin 2024 sur Expedia
Had to stay during a very difficult time. The pool was a place to relax and unwind BUT it was never opened! Told it was because they don’t put the chemicals in at a proper time so it was only open the entire week one day from 6-8 pm. Horrible service! Don’t stay at this facility if you are looking to unwind!
Commentaires de Gestion de l’hôtel
16 juin 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Amy, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AND SUITES LEXINGTON - HAMBURG. We regret that your stay did not meet your expectations and apologize for the challenges you faced by the pool that was not opened when you needed it to be. We are taking your comments seriously and will be coordinating with our team to improve the quality of our services at Red Roof. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 9 juin 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
10 juin 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Jennifer, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Lexington - Hamburg and I Felt good seeing your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 7 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juin 2024 par Oniel RediResponse Specialist , Gestion de l’hôtel
Jax,We are sorry you had a less than satisfactory experience, prompting your 4/10 rating following your stay at the Red Roof Inn & Suites Lexington - Hamburg. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 6 juin 2024 sur Expedia
This place is really clean I would recommend this one to others
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Tabitha, for taking the time to write a review of your stay at the Red Roof Inn & Suites Lexington - Hamburg. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our hotel's cleanliness. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Bates motel (red roof inn)
Publié le 4 juin 2024 sur HotelsBathtub had black mold, cigarette burn on toilet seat which you could still smell, shopping carts everywhere, room had poor renovations done by maybe a 5 year old. But great location right next to the huge mega sex store across the street!
Commentaires de Gestion de l’hôtel
5 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for your review and your scoring regarding your stay at the RED ROOF INN AND SUITES LEXINGTON - HAMBURG. We are happy to hear our convenient location. Our apologies for the unclean bathtub, the cigarette burn on the toilet seat and the poorly renovated room. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 juin 2024 sur Expedia
Room clean east p!rking great price
Commentaires de Gestion de l’hôtel
3 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Latosha, We at the RED ROOF INN AND SUITES LEXINGTON - HAMBURG are happy to read you were pleased with our clean room available parking and our great rates. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Run far and fast away from this one!!
Publié le 2 juin 2024 sur HotelsThis hotel is in a high drug trafficking very unsafe part of town despite the advertising is deceptive Near an adult entertainment business. Shady characters in parking lot doing drug deals and who knows what else. I did not feel safe in any way shape form or fashion. When I told them that I could not stay there due to safety concerns they refused to refund the night. I will never stay at another red roof inn again.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Larae, We are truly sorry to hear your recent experience at the RED ROOF INN AND SUITES LEXINGTON - HAMBURG did not meet your expectations. I deeply regret learning that your encounter was unfortunate. I completely empathize with your feelings of frustration regarding the issues you have highlighted. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. We at Red Roof are committed to thoroughly investigating the matter so as to implement effective solutions and taking the necessary steps to prevent any recurrence to ensure our guests are well-served and content. We appreciate your business and truly value your feedback.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Edita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LEXINGTON - HAMBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 avr. 2024 sur Hotels
It was an updated hotel, clean room, great price.
Commentaires de Gestion de l’hôtel
28 avr. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Cindy,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lexington - Hamburg. I am glad to read that you were pleased with the cleanliness of the room and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Edita,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES LEXINGTON - HAMBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
