Note fondée sur 138 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,8 Service et personnel
3,5 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
This property is good for the price. If you are traveling on a budget this is surprisingly a good deal. It was cleaner than expected. Staff are helpful and uñderstanding.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Frances, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Lexington - Hamburg. It is so rewarding to read that you enjoyed the cleanliness of your room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Ariel. The staff and I at the Red Roof Inn & Suites Lexington - Hamburg appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Keaton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LEXINGTON - HAMBURG and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 oct. 2024 sur Hotels
The room smelled really musty and the phone didn’t work in our room. They were aware and never fixed it. Also customer service was really off , she continued to tell my husband if we smoke in the room we would be charged, we don’t Even smoke!! She acted as if she was going to try to charge no matter what. We also had people screaming across the hallway from us and it went on until about 3 am without no one fixing the issue
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Brian,Thank you for taking a moment to leave a review. The staff and I at the RED ROOF INN & SUITES LEXINGTON - HAMBURG were disappointed to see your 4/10 score following your stay. You indicated that the unpleasant odor of the room, the broken phone, and the other highlighted issues hindered your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Taleka, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lexington - Hamburg and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Julie. The staff and I at the Red Roof Inn & Suites Lexington - Hamburg were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Ted, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lexington - Hamburg and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Haley,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lexington - Hamburg and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to having you visit with us again in the future.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Different
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Tamara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LEXINGTON - HAMBURG. You indicated that our hotel was different, resulting in a 5/5 score. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Sharma Red Roof Management RediResponse Specialist
