Note fondée sur 492 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
It stinks, the toilet didnt flush correctly, the water didnt get hot, LOTS of moiture in the air, the floors stayed wet, the doors SLAM, key card only worked when it wanted to on exterier door and room door, no hair dryer in the bathroom, the toilet roll WAY TO CLOSE to the toilet, the bed was broke so i sank to the middle immediately after laying down, and they require 100$ cash deposit to stay! Do not reccomend!!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Eric,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Winchester. Your indicated encounter was truly disheartening to read as we aim to deliver a clean and comfortable accommodation. It's saddening to hear that you encountered a faulty toilet, a broken bed, along with a few other highlighted issues. Please accept our sincerest apologies for such poor experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Angela,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Winchester, VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Windows was nasty manger was rude
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The lady working til 11:00 was wonderful, and told me she was working in the morning again.
She was super nice and helpful !
Shane Gill
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Shane,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WINCHESTER. I was happy to read of your compliment highlighting our super nice and helpful staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Clean and Teliable
Publié le 27 août 2024 sur HotelsReliable place, always clean. Free coffee. No roaches, either
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Pjillip, Thank you for taking the time to tell us about your experience at the Red Roof Inn Winchester. I am glad to read that you were pleased with how reliable our hotel is and the cleanliness. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Hotels
Decided to start a new policy and not change it on hotels.com which caused me to be stranded. Terrible customer service on their end and would never recommend a red roof inn to anyone.
Commentaires de Gestion de l’hôtel
28 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Gabriel, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Winchester. We understand that you were not clearly informed and may not have been clearly communicated with every details prior to your arrival and will make efforts to improve our communication in the future.Thank you for bringing this to our attention here at Red Roof. We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
Internet didnt work on my playstation
Commentaires de Gestion de l’hôtel
15 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Raymond,Thank you for telling us about your recent visit at RED ROOF INN WINCHESTER. We value you as our guest and welcome your 5/5 score. However, you indicated that the internet didn't work on your PlayStation. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Transparency questioned- otherwise Great!
Publié le 14 juill. 2024 sur HotelsBusiness trip. Overall good experience. Only hiccup would be that at check in a $100 cash deposit was required. They did not accept CC, cash only. This was not on their information page on hotels.com. I had to go into town and incur ATM fees as I do not carry cash on my persons.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN WINCHESTER. I am happy you had a good overall experience with us. However, you expressed that the only hiccup you had was with our deposit policy. It is important to note that this information is located under the property details and reservations deposit tabs on the booking site. Nevertheless, our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thanks for sharing your feedback and we look forward to seeing you in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur de Boonville
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Gerald, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Winchester, VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Vinson, The staff at the Red Roof Inn Winchester and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
