Note fondée sur 456 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 déc. 2024
Commentaires de Gestion de l’hôtel
5 déc. 2024 par Manager, Gestion de l’hôtel
Hello Jessica, We're sorry to hear your stay did not meet your expectations. Please feel free to reach out to us with any feedback you would like to share so we can address any concerns you may have.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Front desk service was terrible. Keys didn’t work in the room, had to wait on someone to let us in every time we needed in our room. Rubber bands and harbors left in the floor from previous guest, hairs on shower walls upon arrival. Spots on bathroom floor (that wiped up easily). When looking behind table between beds to find a plug, there was a fork with food on it, potato chips, used q-tips, etc. Stains/spots on the towels, sheets and comforter. The list could go on…
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for the inconveniences you faced during your stay. Your feedback is valuable to ensuring our high standards are met. We encourage guests to reach out to our management team directly to address any concerns further. Thank you for bringing these issues to our attention.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mark, We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any feedback you would like to share so we can address any issues you encountered. Our team is here to assist you further.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Good place to rest if you driving on I-75
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Skandha Prasad,We are delighted to hear that you found our hotel a good place to rest during your journey on I-75. We appreciate your positive feedback and hope to welcome you back in the future for another comfortable stay.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Joshua,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kimberly,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Terrible. The front desk people took over an hour to check us in at 11:30 at night. Then, when we got to our room, they had given us a room where other people were sleeping. We entered a room that was occupied at 12:30am! That made us very uneasy, as we were unsure if they would do that to our room. When we went to get a new room, there were people in the lobby. The lady at the front desk was bellowing our name and our room number across the whole lobby. So, many people knew where me (a female) and my daughter were staying. The place was filthy, and nothing worked. There were wires hanging out of the wall where TVs should go, the breakfast was basically nonexistent and unsanitary. The sheets were covered in black mold. We could not use the pillows because they were so filthy. We left one night early, and are hoping for a refund, but have not heard back from Expedia.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Heather D, We're sorry to hear about the challenges you faced during your stay. Your feedback helps us to improve our services. We recommend reaching out to our management team directly for further assistance with your concerns. Thank you for sharing your experience with us.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Nelson, We regret to hear that your stay did not meet your expectations. Please reach out to us to provide further details so we can address any concerns you may have. We value your input and would appreciate the opportunity to improve.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Pretty good overall
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Emily,We are pleased to hear that you had an overall positive experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Our key stop working the day before we checked out. The breakfast was good but you had to wait for the food (eggs pancake mix to make waffles and yogurt. Someone open our door at 9:00am on the morning we were checking out and check out time was 11:00am.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello wanda, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we will address these matters with our team to ensure a more seamless experience for our future guests.
