Note fondée sur 143 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not what we expected
Publié le 2 oct. 2024 sur HotelsThis stay was awful. We just had moved into our new home but due to service delays because of storms the electric could not be turned on so we had to get a hotel close to home. So we wanted to get as close to close to home as possible and we unfortunately made the decision to stay here. We knew that for the price not to expect too much but we had too cover our noses just walking down the hallway because of a very unusual odor which suspiciously smelled like drugs of some sort. When we entered the room it did look clean and tidy and smelled fresh. The bathroom door knob is so loose that you would think it will fall off also had duct tape on to prevent the door from actually latching when closed . The very first thing happened is my 5 yr old granddaughter got locked in the bathroom and was in a panic but we were able to get her out on our own after about ten minutes. The bathroom was clean but is in need of deep cleaning and repairs . All in All very run down
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Ridham , Gestion de l’hôtel
Thank you for taking the time to share your experience. I’m truly sorry to hear about the challenges you faced during your stay, especially given the circumstances of your recent move. Your feedback about the hallway odor and the bathroom issues is important, and we will address these concerns with our team immediately.I’m glad to hear the room itself appeared clean, but I understand that the door lock incident caused a lot of stress, particularly with a young child involved. We take safety very seriously, and I apologize for any discomfort this caused.We appreciate your honest feedback, as it helps us improve our services.
par un voyageur
Nope!
Publié le 30 sept. 2024 sur HotelsThe room was filthy! The floor was sticky, there was food left in the fridge and freezer, a mysterious substance on the table...
The hallway smelled and there was trash sitting outside many of the doors. It only got worse...
We talked to the front desk, tried a different room and when the front desk attendant went in with us and he leaned on the counter bugs crawled across his hand, we made a quick exit.
Although the conditions were less than suitable, the front desk and management were kind and understanding and gave us a full refund.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ridham , Gestion de l’hôtel
Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay; this is not the standard we strive for. We’re glad to hear that our front desk staff was able to assist you and provide a refund, but we know this doesn’t make up for your discomfort. Your feedback is invaluable, and we will be addressing these concerns with our cleaning team to ensure improvements are made. Thank you for your understanding, and we hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you so much for your kind review! We're thrilled to hear you had a great experience. If you have any feedback or suggestions, feel free to share. We hope to see you again soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you for your review! We’re thrilled to hear you rated us 8 out of 10. We always strive for improvement, so if you have any specific suggestions on how we can make your next stay a perfect 10, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Decent place to stop for the night while driving.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you found our place suitable for a stopover. We strive to make every stay comfortable. If you have any suggestions for improvement, we’d love to hear them! Safe travels!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Ridham , Gestion de l’hôtel
Thank you for your review! We're glad to hear you had a positive experience and appreciate your feedback. If there's anything specific that could have made it a perfect 10, please let us know. We look forward to welcoming you back soon!
par un voyageur
I would pay a little more and go somewhere better
Publié le 20 sept. 2024 sur HotelsRoom was excessively dirty upon check in. People were outside in parking lot drinking and being loud all hours of the night. Trash and towels were only switched out every few days and the room had a very strong smell.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you for sharing your feedback. I’m really sorry to hear about your experience. Cleanliness and a comfortable environment are our top priorities, and it sounds like we fell short during your stay. I’ll be sure to address these concerns with our team to improve our service. We appreciate your input and hope to provide you with a much better experience in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
This is by far the worst place I have ever stayed. Bags of trash in the hallway, floors not vacuumed or swept and housekeeping was non-existent. Stayed for two nights. Should have left the second we got there. Last night we were there, there was a group of people sitting outside drinking in yard chairs. DO NOT STAY HERE.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re thrilled to hear that you had a great experience. Your positive feedback means a lot to us and motivates our team to keep up the good work. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Ridham, Gestion de l’hôtel
Thank you so much for the perfect rating! We’re thrilled to hear that you had a great experience. Your positive feedback means a lot to us and motivates our team to keep up the good work. We look forward to welcoming you back soon!
