Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,7 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Tired and shabby
Publié le 1 sept. 2024 sur HotelsThe staff were all very friendly and helpful
But the hotel was run down , shabby and unclean
A good clean on everything would not go amiss
The toilet seat was lose , no toilet rolls in the downstairs toilets, our bathroom/ toilet was dirty and not very well kitted out
The room was adequate but again it needed a good clean and everything was abit worn and shabby looking
The kettle worked but cups etc were dirty and stained
A good thing , the bed looked lumpy and uncomfortable but was surprisingly very comfortable
The breakfast table and cutlery was dirty
But surprisingly the food was quite good
Unfortunately we could not stay the days we had booked , after ONE night we decided to checkout , I would therefore ask for a refund as the amount we paid per night was an absolute disgrace , regarding the state of the hotel / pub
I think I would only recommend this for the food , but then just barely , it’s ok if you clean your cutlery beforehand
I think the owners of said establishment if they can , should try and update everything spending cash on and in the premises and then hire a good set of cleaners as it is a large hotel / pub
Commentaires de Gestion de l’hôtel
3 sept. 2024 par David T.J. Collinson D.F.C., Gestion de l’hôtel
I'm completely baffled by this. The couple seemed perfectly happy. Not a word of complaint. They chatted at breakfast and did mention that the gentleman was not feeling very well. The first that was known of their early departure was when the upstairs staff went to clean their room and found all their belongings had gone. And then they write what they have: Why oh why. The hotel is not like the Ritz but that said the room price including breakfast reflects that. It certainly isn't dirty in the way that has been described. A lot of cleaning does have to be done as the hotel and its bars are frequented by walkers with muddy boots and it is pet friendly. But that is the nature of the environment. The hotel originated in 1445.Baffled.
par un voyageur
Publié le 28 août 2024 sur Expedia
The property was obviously old and a little short of investment in decoration, room facilities and general cleanliness, but NOT so poor to inhibit a stay. The staff were very helpful and friendly in all areas with evening meals and breakfast, (except instant coffee!), very good.
The small town is in a beautiful setting showing off rural dales countryside.
par un voyageur
Publié le 17 août 2024 sur Hotels
On 3-5 /8/24 we have stayed for 2 nights at the Rose & Crown Hotel in Bainbridge, Yorkshire. We came after a long hard day and were very tied. First we given the room number 8 , but after we came in and took out all our stuff, it tended out that it was impossible to use the toilet because it was blocked with something. The staff asked us to leave the room and tried to fix the problem for a while, but in vain. So we were moved to the room number 4 , but some time after we have entered, it tended out that the toilet door was half broken (it was impossible to close it till the end and staff member tried to help us with this, but in vain) and that the water in the shower sink drained very very slowly, so we had to stay like in the sort of "lake" and wait for the water to drain. The personal of the hotel apologized a lot once again and we were given a glass of beer each and next day we were moved to the room number 14. Unfortunately in this room there was no internet, the water stream was very weak and there was no hot water. We think that
In theese circumstances it was absolutely unacceptable . We spoke with the manager Wendy about the refund money at least for the first night. She has said that in such a circumstances our request seems legitimate and that she is going to check it and will give us the answer by e-mail within several days. Unfortunately, despite several phone conversations with Wendy and other staff members, we haven't received any answer till today
Commentaires de Gestion de l’hôtel
21 août 2024 par David T.J. Collinson D.F.C., Gestion de l’hôtel
ANOTHER PLUMBING PROBLEMI was suffering badly from Vertigo when this happened so this is the first I know of this. It sounds like a catalogue of disasters. Plumbing problems in the Dales later on in the week are a nightmare to deal with. There is always hot water as it is all one system but it sounds like everyone was in the shower at the same time. Room 4 is in the very very old part of the building with smaller pipes in the plumbing system which obviously didn’t help with the drainage. I have poured much Block Busters down today. Changing those pipes is a mammoth task. Usually it is not a problem. Anyway all that said I have tried to find someone who can tell me how to contact to reimburse you and apologise but so far I have failed. I will keep trying.
par un voyageur
Publié le 12 août 2024 sur Expedia
Very welcoming and made to fell at home will DEFINATLY staying there again
par un voyageur
I would definitely stay here again.
Publié le 2 juill. 2024 sur HotelsI arrived late (after a long day cycling) but all the staff were super friendly. My bike was placed in a safe room overnight 👍
The chef agreed to stay later than usual to take my order, which was great and plentiful.
I was made to feel like a local !!
I ordered an omelette for breakfast which was great and made by the singing chef 😂
Very friendly place in an absolutely gorgeous location.
par un voyageur
Very poor stay!
Publié le 27 juin 2024 sur HotelsPoor run down hotel. Shower didn’t work. Toilet didn’t flush. Didn’t have bread for toast at breakfast as well as other breakfast items missing. Tiny tv in rooms. Poor menu lack of options for evening meal. Hotel Needs updating.
par un voyageur
Tired place..
Publié le 20 juin 2024 sur HotelsEverything average.
Condition, cleaning, breakfast, power of the shower,
The "hotel"... Pub, is very tired!
It would have been ok if I had paid a cheap price.. But I paid £ 91
I
par un voyageur
Publié le 3 juin 2024 sur Hotels
The rooms were dirty with dog hair all over the carpet. The 4 poster bed moved if you leaned on the head board and seemed like it was going to collapse. The beer glasses smelled like they hadn’t been washed and when we said our room toilet didn’t work we were told to just use the ones in the pub. We were hiking so stayed anyway but will not be back.
par un voyageur
Great location but in need of investment
Publié le 11 mars 2024 sur HotelsRoom was cold, shower likewise.
par un voyageur
Overnight sleep in a four poster bed
Publié le 4 févr. 2024 sur HotelsWe stayed at the Rose & Crown for an overnight stop, on our way back to Bristol from a weeks holiday in Scotland.
The hotel has been there since 1455, lots of history, we found it to be a very cosy and quaint. Real wood fires making the snug cosy and warm. Manager and staff were lovely and friendly nothing too much trouble.
Food was excellent as was the service.
Our room was comfortable the four poster bed was so comfortable I didn’t want to get out of it.
Breakfast was good great choice.
Will definitely book to stay here again.
