Ratings based on 549 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 23, 2024 on Expedia
Van der Valk upgraded my standard room on day one without asking only to downgrade me and switch my rooms for day two after I came to complain about my room key not working because “I didn’t pay for an executive room for the second day”. This experience completely ruined my mood and the staff missed out on an opportunity to address my complaint in an adequate manner.
Comment from Hotel Management
Jul. 27, 2024 by Meriem, Hotel Management
Dear Anthony,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the inconvenience you experienced during your stay.It’s concerning to learn that the upgrade and subsequent downgrade affected your experience and that the handling of your room key issue did not meet your expectations. This is not the standard of service we aim to provide, and I understand how this situation could be frustrating.I will be sure to share your comments with our team to address these issues and improve our procedures to prevent similar occurrences in the future.We appreciate your feedback and hope to have the opportunity to offer you a more seamless experience on a future visit.Best regards,MeriemQuality Management Team
by A traveller
Posted May 29, 2024 on Hotels
No shower gel in the bathroom.
No water supplied (other than tap water).
Room too warm. No AC.
by A traveller
Posted May 13, 2024 on Expedia
Great location, nice room, evening meal disappointing, otherwise highly recommended.
by A traveller
Nice Hotel
Posted Apr. 12, 2024 on HotelsComfortable and clean room - we had a treble room which is basically a suite with whirlpool bath & kitchenette. Plenty of space in the room. As with most hotels wardrobe & storage space is limited for longer stays. We were there for a week.
The restaurant and bar staff were exceptional even when the bar area was crowded.
Reception staff were also helpful & quickly resolved a slight issue checking out.
A nice location next to the river and park near by. Surprised to see rabbits roaming around the grounds.
I would stay again.
by A traveller
Posted Apr. 8, 2024 on Hotels
by A traveller
Good hotel in Liege
Posted Feb. 10, 2024 on HotelsGood quality hotel. Room very comfortable and spacious. Breakfast plentiful. Restaurant food good although not the cheapest. Parking convenient on site (payable)
by A traveller from Eden Prairie
Posted Feb. 1, 2024 on Expedia
Reliable experience like always
by A traveller
Posted Jan. 7, 2024 on Expedia
by A traveller
Decent comfortable spa stay
Posted Jan. 4, 2024 on HotelsExcellent hotel, good rooms. Only weird thing is had to ask them to turn off loud corridor music which they quickly did. Spa was great except hot tub was cold. Sauna in good working order
by A traveller
Posted Dec. 23, 2023 on Expedia