2/10 – Terrible
Brenda A.
3 janv. 2025
Points faibles : Propreté
Great location and views...with ants.
Had a great trip to Kauai with great views from this cute rental but unfortunately a less than ideal stay and sleeping situation as there were ants the entire stay in the kitchen, bedroom and in bed. We immediately reached out to the property management and received a prompt phone call from Jeanette (who was great) and offered traps or to have an emergency pest control come out (we would need to leave for at least a few hours). We opted for the traps as I am sensitive to the smell of chemicals that would be used. The traps attracted more ants (as they normally would). As the stay went on we noticed them in other places the traps were not located including the showers, walls, and bed. I reached out to see if any compensation could be given for this but didn't receive a call until 5 days after checking out. General Manager asked me what I was looking for, I said a credit or a partial refund. He stated they wouldn't be able to provide a partial refund but could credit me back 75.I did try to find other accommodations on our first night however due to the holidays, everything was completely booked up so we had to stay put. I do understand there are bugs everywhere but the amount that remained indoors seemed excessive.
Brenda A.
Séjour de 4 nuits en décembre 2024