Ratings based on 138 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 4, 2024 on Expedia
Everything about the property, it is so great.
Very clean n quiet enviroment. The interior design is very well designed.
by A traveller
Posted Jun. 10, 2024 on Expedia
Extremely satisfied. Highly recommended.
by A traveller
Posted May 14, 2024 on Expedia
We liked the location, it is very close to the old town. We also liked the breakfast buffet and sitting at the bar looking out at the Jade Dragon Snow Mountain. The waiter at the bar, Will Wang, and his helper were great. We did not like our room. It felt dark and dated.
by A traveller
Posted Oct. 13, 2023 on Hotels
A very pleasant stay. Very impressed with staff, Justin who went the extra mile to ensure that we are back to hotel after a day trip in Shangri-la!
Would come back to stay with my family .
by A traveller
Posted Jul. 5, 2023 on Expedia
by A traveller
Posted Sep. 22, 2021 on Hotels
Location is perfect, and hotel circumstances are wonderful. Breakfast is so good. All staff were so kind.
Comment from Hotel Management
Oct. 11, 2021 by Jason Chen General Manager, Hotel Management
Dear Distinguished Guest，
Thank you so much for your review of our hotel. It’s very nice to hear your kind compliments on our hotel circumstances, location and friendly staff. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Kind Regards,
by A traveller
Meh
Posted Aug. 11, 2021 on HotelsGreat hotel. Great location. Great Food. Great Room...
Only downside was Pool staff was overbearing and rude and felt prejudiced against foreigners.
Comment from Hotel Management
Sep. 22, 2021 by Jason Chen General Manager, Hotel Management
Dear guest,
Thank you for taking the time to share your feedback with us. I appreciate your nice comment about our location and food. However, I truly apologize that the service provided by our fitness center staff fell short of your expectation. Your feedback allows us to reflect and keep improving ourselves. Please rest assured, your experiences have been meticulously reviewed and discussed internally for further improvement.
We sincerely hope you will give us another chance to host you again in the future.
Kind regards,
by A traveller
Excellent for Families With You g Children
Posted Jul. 8, 2021 on HotelsExcellent location for families with young children adjacent to the Ancient Town with direct access gates. Nice pool and children’s indoor playground. Executive room can easily sleep four with no added extra bed - one on the couch and three in the bed.
by A traveller
Posted Jul. 2, 2021 on Hotels
by A traveller
Posted Mar. 14, 2021 on Hotels
