Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Shanghai
Can be better
Publié le 26 mai 2014 sur HotelsSpend 6 days in the hotel, the staff was very kind and the location was good with free horse driving to the closer hold town. The bad point was the restaurant in the hotel, we went there to have a dinner but the food was so bad I order the meat from Australia but it was like plastic I called the waiter and they was sorry offer a free drink and ask if I want to change to another course. I finally get the Pullman burger but the meat was not that good also just force myself to eat and went back to the room. They should train better the staff before let them deal with customers.
par un voyageur
Publié le 29 août 2024 sur Expedia
Service varies with different staff. Doesn’t feel like they received too much trainings.
No in-room dining too.
The facilities are not very well maintained. My shower holder is already broken.
par un voyageur de Singapore
Publié le 2 janv. 2024 sur Expedia
We got upgraded to the villa which was quite a treat, though there wasn’t any mountain view in the villa. Everything worked well and the staff were also very attentive. Enjoyed our stay here.
par un voyageur
Publié le 26 déc. 2023 sur Hotels
par un voyageur
Beware, No pool
Publié le 3 juill. 2021 sur HotelsBiggest problem is that there is no pool, despite it saying so. I think the villas have a private outdoor tub, but as a parent travelling with 2 kids, I limited my search to hotels with pools so this was a major issue for us.
But that was not the only problem.
1. When I arrived, I thought I had walked into a market. A large group had just either arrived or was leaving so I guess all the staff was busy helping them. Nobody to welcome you, help you with the luggage, tell you where reception is, etc. I had to make sure that other guests couldnt cut the line.
2. Room was not ready at 2PM. 40 minute wait. "Sorry but nothing we can do, just wait at the lounge."
3. Once I got to my room, I found that there was no pool. Had to get creative and use soap to make a bubble bath for the kids.
4. Lunch the following day: Ordered 4 meals that came one by one in 15 minute intervals. I could tell that the large group had booked half the restaurant and so Im assuming only one chef was available for all other guests. I complained and the staff gave us the last order for free + fruits.
I believe the staff tried their best to solve issues so I dont blame them. I blame the management team for not being able to plan ahead and allocate the right amount of resources for individual guests + ensuring that the large group will not negatively affect other customers. For instance, people from the group were smoking in the restrooms!
Commentaires de Gestion de l’hôtel
19 juill. 2021 par Vincy Chen, Gestion de l’hôtel
Dear guest, thanks for choosing Pullman Lijiang Resort & SPA.Your sincere feedback will help us to improve. We admire your feedback. Wish see you again in beautiful Lijiang!
par un voyageur
安静
Publié le 3 févr. 2021 sur Hotels安静，小马车不错。园林很好。别墅很大，下次试试别墅bbq
par un voyageur de 日本
Publié le 21 oct. 2019 sur Expedia
jolinさんにはお世話になりました。
par un voyageur
Publié le 17 oct. 2019 sur Expedia
Location is a bit remote but property is clean and quiet. Lots of animals around. Very nice environment.
par un voyageur
Good Resort
Publié le 28 sept. 2019 sur HotelsHotel upgraded my room to a deluxe villa and my other 10 friends to villas too. Thank you.
par un voyageur
Publié le 17 août 2019 sur Expedia
