Ratings based on 384 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 16, 2024 on Hotels
Have stayed many times and look forward to are next visit
Comment from Hotel Management
Sep. 21, 2024 by JEAN-PHILIPPE, Hotel Management
Dear Sir.Thank you for your comment, that's with pleasure we look forward for your next stay.Have a nice day.
by A traveller
Posted Sep. 12, 2024 on Expedia
Comment from Hotel Management
Sep. 14, 2024 by Jean-Philippe, Hotel Management
Chère cliente.Nous vous remercions pour votre retour et espèront vous revoir prochainement.Belle journée à vous.
by A traveller
Posted Sep. 1, 2024 on Expedia
247 club lounge access but no one explained what was included. Went for coffee/snack first morning & ate a couple of mini pastries. Was told they weren’t included so we were charged €19 each 😯
Comment from Hotel Management
Sep. 7, 2024 by Marianne., Hotel Management
Dear Susan,Thank you for taking the time to share your experience of your stay with us. We apologise for any misunderstanding you may have had. In fact, snacks are offered but breakfast is extra if this one is not included in the reservation. During breakfast, we therefore move the snacking to a place other than the buffet. In future, do not hesitate to ask the staff on site to avoid this kind of misunderstanding. We hope to welcome you again for a more pleasant experience. Best regards,Marianne on behalf of OKKO HOTELS LILLE CENTRE Team.
by A traveller
Posted Aug. 28, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Marianne pour l'équipe OKKO HOTELS LILLE CENTRE. , Hotel Management
Chère Mary,Merci beaucoup pour cette très belle note! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous espérons pouvoir vous revoir pour un prochain séjour. Cordialement,
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Marianne pour l'équipe OKKO HOTELS LILLE CENTRE. , Hotel Management
Cher Richard,Nous vous remercions d'avoir pris le temps de nous attribuer cette très belle note. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et espérons pouvoir vous accueillir pour un nouveau séjour.Cordialement,
by A traveller
Posted Aug. 26, 2024 on Hotels
Comment from Hotel Management
Sep. 1, 2024 by Marianne pour l'équipe OKKO HOTELS LILLE CENTRE. , Hotel Management
Cher Michael,Nous vous remercions pour cette très belle note. Nous sommes ravis que votre séjour se soit passé comme vous l'imaginiez. Nous espérons pouvoir vous accueillir de nouveau pour un prochain séjour. Cordialement,
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 10, 2024 by Jean-Philippe, Hotel Management
Dear Ashley.Thank you for that beautiful note, we are happy to see your stay was very good for you.Have a nice day and see you soon in our hotel.
by A traveller
Good, as long as you don't stay on a hot day...
Posted Jul. 27, 2024 on Hotels+ve | Modern hotel in a good central location. The staff were all very friendly and helpful. The bed was comfortable with good quality linens. Nespresso machine provided which is a plus for France where you don't always get tea and coffee facilities in the rooms. The club room is a nice feature of OKKO hotels. We booked breakfast which was good quality.
-ve | Unfortunately I did not sleep well as the room was too hot. Although there is air conditioning it is not powerful enough, even on maximum, to cool the room sufficiently on a hot day and due to the restrictors, you cannot open the window far enough to get air in. The layout of the breakfast room is poor as everything is in one corner which gets crowded and chaotic - the hotel needs to space the breakfast area out a bit more so that guests are not in each other’s way when trying to use the breakfast buffet.
Comment from Hotel Management
Jul. 27, 2024 by Ilanna, Hotel Management
Dear Sir or Madam,Thank you for your detailed feedback. We're delighted to hear that you enjoyed our hotel's central location, the comfort of our beds, and the additional amenities like the Nespresso machine in the room. Your positive comments about our staff and the club lounge are also greatly appreciated.We're sorry to hear that the room temperature affected your sleep. We'll look into the issues with the air conditioning and window restrictions to ensure a more comfortable stay for our guests. Regarding the breakfast room layout, we understand your concern and will consider reorganizing the space to improve accessibility and reduce congestion around the buffet.Thank you again for your valuable input, which helps us to enhance our services. We hope to have the pleasure of welcoming you back in the future.Best Regards,Ilanna from OKKO HOTELS
by A traveller from Ancaster
Posted Jul. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 10, 2024 by Jean-Philippe, Hotel Management
Dear Sir,Thank you for your rating, we are happy to see that your stay went well.Have a nice day and see you next time.
by A traveller
Posted Jul. 17, 2024 on Hotels
Comment from Hotel Management
Jul. 19, 2024 by Mouhamed, Hotel Management
Nous vous remercions sincèrement pour votre évaluation parfaite. Votre satisfaction est notre priorité absolue et nous sommes ravis d'apprendre que votre séjour parmi nous a été à la hauteur de vos attentes.Votre feedback élogieux est une véritable source de motivation pour notre équipe qui s'efforce chaque jour de vous offrir une expérience exceptionnelle. N'hésitez pas à nous faire part de tout commentaire ou suggestion lors de vos futures visites.Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement dans notre établissement.Avec nos salutations distinguées,
