Ratings based on 911 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Hugo Avila-Gerente Hotel, Hotel Management
Estimado Andre:Gracias por tu calificación.Atentamente,
by A traveller
Posted Aug. 9, 2024 on Expedia
The breakfast buffet is very good and the restaurant has very good dining options. I wanted to give 5 stars, and its probably 4.5 stars, but i had a better experience in Cusco at a locally run hotel. If the hotel had filtered drinking water I wpuldnhave rated it higher, but I had to spend time finding a supermarket to buy bottled water to brush my teeth and drink as the only hotel option was a 13 Sole miniscule bottle of water (about 150ml). This was irritating for the price of the hotel. If you can drink the local water its probably 5 star or close. If not its 4 star and you should BYO drinking water.
Comment from Hotel Management
Aug. 9, 2024 by Hugo Avila-Hotel Manager, Hotel Management
Dear Anthony:Thank you for taking the time to share with us your experience at our hotel. We appreciate your kind words and, regarding the point mentioned, we will review it with our team.Sincerely,
by A traveller
Posted Aug. 5, 2024 on Expedia
old and mediocre quality of room
Comment from Hotel Management
Aug. 7, 2024 by Hugo Avila-Hotel Manager, Hotel Management
Dear Guest:We appreciate you giving us your feedback.Best Regards
by A traveller
Posted Jul. 29, 2024 on Expedia
Hotel Estelar una d ellas mejores opciones en Miraflores, el personal muy amigable , y con un excelente desayuno. Muy recomendable
Comment from Hotel Management
Jul. 29, 2024 by Hugo Avila- Gerente Hotel, Hotel Management
Estimada Monica:Gracias por tomar parte de tu tiempo para brindarnos tu comentario, esperamos poder volver a recibirte pronto.Atentamente,
by A traveller
Posted Jul. 24, 2024 on Hotels
Comment from Hotel Management
Jul. 25, 2024 by Hugo Avila-Gerente Hotel, Hotel Management
Apreciado Huésped:Gracias por brindarnos su calificación.
by A traveller
Posted Jul. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 9, 2024 by Hugo Avila-Gerente Hotel, Hotel Management
Estimado Jorge Agradecemos tu calificación.Atentamnente
by A traveller
Posted Jul. 20, 2024 on Expedia
Room 2008 (20th Floor) toilet was not flushing so we notified personnel however they did not fix it/ Avoid that room.
Comment from Hotel Management
Jul. 22, 2024 by Hugo Avila-Hotel Manager, Hotel Management
Dear Juan:Dear Juan:Thank you for taking some of your time to give us your comment, we regret the inconveniences presented during your stay, we will take the necessary preventive measures.Best Regards
by A traveller
Posted Jul. 19, 2024 on Expedia
Staff was super helpful. Clean facility, comfortable beds, excellent breakfast. Great experience.
Comment from Hotel Management
Jul. 22, 2024 by Hugo Avila-Hotel Manager, Hotel Management
Dear Aasif:We appreciate tour comment and we hope that you can visit us again soon.Best Regards
by A traveller
Posted Jul. 15, 2024 on Expedia
Very good choice location people food wonderful thank you Manuel in the restaurant Ali restaurant housekeeping the best people sorry forgot the names
Comment from Hotel Management
Jul. 16, 2024 by Hugo Avila-Hotel Manager, Hotel Management
Dear Nancy:We appreciate your feedback, we are glad to know that you enjoy your stay with us and we hope that you can visit our hotel again soon.Best Regards
by A traveller
Posted Jul. 15, 2024 on Expedia
The staff is so kind.
Comment from Hotel Management
Jul. 16, 2024 by Hugo Avila -Hotel Manager, Hotel Management
Dear JinwonWe appreciate your feedback.Best Regards
