Note fondée sur 229 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,5 Service et personnel
2,0 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
i reserved a smoking room and did not get one.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused. Your feedback is valuable to us, and we assure you that we will look into this matter to ensure that such issues are not repeated.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 29 sept. 2024 sur Hotels
The room smelled like a combination of mildew and cigarette smoke, even though it was supposed to be a smoke-free room. In the middle of the night I went to use the bathroom. When I turned on the light, 2 cockroaches scattered across the floor. I would not recommend staying here.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We understand that the unpleasant smell and presence of insects in the room must have been distressing for you. Your feedback has been duly noted, and we will address these issues immediately to ensure a better experience for our guests in the future.
If there is anything else we can do to assist you or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your valuable feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. We aim to provide the best possible experience for our guests, and your feedback helps us improve our services.
If there's anything specific you would like us to address or if you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team is here to help.
We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Hotels
COCKROACHES AND BEDBUGS!
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Please be assured that we take your concerns seriously and have escalated the issue to our technical team to address it promptly. Your experience is not reflective of our standards, and we are working towards ensuring such incidents do not recur. Please reach out to guestsupport.na@oyorooms.com if you require any further assistance.
Warm Regards,
Team OYO
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Dirty smelly run down needs to be demolished
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Guest! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
par un voyageur
Not bad price was little steep
Publié le 17 sept. 2024 sur HotelsPrice was a little steep
Manager was friendly
In need of remodel
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your kind words about our friendly manager. Regarding the pricing, we apologize if it didn't meet your expectations. We continuously assess our rates to offer the best value for our guests. We have also noted your suggestion for a remodel, and we'll surely consider it. If there is anything else we can assist you with, please feel free to reach out to guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Had to ask for cleaning and the rate was raised at check in
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Please be assured that we take your concerns seriously and will address them with our team.
We regret to hear about your experience where you had to ask for cleaning and the rate was raised at check-in. This is not the level of service we strive to provide. We appreciate you bringing this to our attention, as it helps us improve our services.
If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Cumplió el propósito de pasar la noche y descansar, bien las instalaciones aunque un poco viejitas.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for choosing OYO Rooms for your overnight stay. We're glad to hear that our facilities served their purpose and provided you with a comfortable rest. We appreciate your feedback regarding the slightly dated appearance of the facilities, and we will make note of it for future improvements. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hi, Ronnie! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
