Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par reyss de france
GAME DRIVE SUPERBE
Publié le 10 août 2013 sur HotelsTrès belle situation dans réserve privée. Chalet moderne, bien aménagé et propre. Ranger et Tracker très professionnel et passionné (le point fort). Repas ne correspondent pas à la catégorie Luxe : midi pas de choix et soir deux offres. Personnel à professionnaliser (tenue vestimentaire) pour justifier le prix. Comparé à d'autres lodges en réserve privée, ne justifie pas le prix demandé.
Commentaires de Gestion de l’hôtel
26 juill. 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Cher Ezulwini Guest-Merci beaucoup de prendre le temps de fournir des commentaires sur votre séjour.
Nous sommes désolés que vous étiez mécontents des uniformes du personnel et des prix lors de votre séjour dans nos loges, mais je vous remercie beaucoup pour vos commentaires honnêtes.
Nous sommes un Lodge de luxe et nous sommes fiers de nos normes élevées et il est décevant de savoir que vous sentez que nous n'avons pas rencontré ces pendant votre temps avec nous.
Nous serions très heureux de l'occasion de vous accueillir à nouveau, et nous espérons dépasser vos attentes avec une note de 5.
Il serait bon de savoir comment beaucoup mieux que nous pouvons faire, s'il vous plaît n'hésitez pas à nous contacter à tout moment à l'avenir. Nous aimons vraiment voir nos clients de retour.
par un voyageur de Sunnyvale
Publié le 16 août 2024 sur Expedia
When you visit a place as a tourist and do not want to leave even though a new place awaits for you in your itinerary, then you know the place is a hit. Ezulwini River Lodge was an experience that you will carry throughout your life. The setup , the drives, the friendliness of the staff , everything was great. Nothing seemed over indulgent, but just perfect. Everyone tries hard to make you feel happy. I do not know if I will have an opportunity to be back. But if I do, I will not hesitate to come back.
Commentaires de Gestion de l’hôtel
19 août 2024 par Tess, Gestion de l’hôtel
Dear Neel, thank you very much for taking the time to let us know that you had experience of a lifetime at Ezulwini River Lodge, we really appreciate that.It was an absolute pleasure to host you and your family and we have passed your lovely comments on to the team there. Please do keep in touch, you would all be welcomed back to the Ezulwini Family should you wish to return at some point in the future.Take care,
par Andreas
Gute Safaris, ungepflegte Anlage, grausames Essen
Publié le 24 janv. 2017 sur HotelsInsgesamt lässt sich sagen, dass die Lodge etwas wenig gepflegt/gewartet ist. Das Grundstück ist naturbelassen, was sich einerseits sehr schön anhört aber in Realität nur ein verwildertes Grundstück ist und der Ausblick zum Fluss dadurch eher eingeschränkt ist. Hier fehlt einfach ein Gärtner, der eine gute Balance zwischen Gartenpflege und Natur findet. Die Pools waren verdreckt und trüb. Die Auflagen der Liegen waren schwarz vor Dreck, die Toiletten spülen einen Haufen meist nicht weg, die Lounge-Sessel im Foyer sind verschlissen und es gibt nichts blühendes fürs Auge. Man könnte der Meinung sein, dass diese Details nicht wichtig sind, da man vornehmlich zum Tiere anschauen die Game-Drives nutzen möchte, die 2x täglich um 05:30 und 16:00 Uhr stattfinden. Aber in der Zeit von 10:00 bis 16 Uhr ist man in der Lodge und ärgert sich über die ungepflegte Anlage und nicht existenten Service. Zu den Game-Drives würde ich sagen, dass diese durchweg gut waren und wir alle Big Five in 2 Tagen gesehen haben. Wirklich enttäuschend ist die Gastronomie und Service eher die Qualität einer südafrikanischen Bergwerkskantine. Fisch und Gemüse waren tiefgefroren, das Fleisch zäh und mit Fertigsauce und Mittags gab es Fertigpizza. Die meisten Gäste der Lodge kamen aus den USA, die den Aufenthalt bei Auktionen quasi Blind ersteigert haben und das Essen aus den Fastfood-Restaurants gewöhnt waren. Mein Tipp: Es gibt deutlich bessere Lodges zum halben Preis die bessere Gastgeber sind.
Commentaires de Gestion de l’hôtel
27 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Guest - thank you very much for your feedback. We are very disappointed that you did not enjoy your stay. We do take on board feedback as this helps us to understand our guests needs and requirements and where necessary make improvements. However, we do feel that we already have exceptional accommodation, grounds and of course wonderful staff.
The owners of Ezulwini Lodges care very deeply about environmental impact and to be at one with nature. Whilst our grounds are carefully tended they are not cultivated to appear anything other than part of the local landscape.
Unfortunately during your stay we did experience some heavy rain showers (we very much welcome the rain) which did have an impact on our ability to keep our pools in a pristine condition. This is something that we are very sorry about.
Although we don't have corroborating evidence of poorly maintained facilities including the furniture I would hope to reassure yourself and future guests that everything at both River and Billy's Lodges is perfectly in order and furnished to a very high standard.
Many of our guests who travel to Ezulwini Lodges do so to enjoy a peaceful, tranquil and most of all relaxing stay. Although we can offer alternative tours and excursions - our guests only have to ask and we will be happy to arrange.
We hope that the above has gone some way to answering the points you have raised and we would very much welcome a return visit from you should you wish to, just to show you how beautiful our lodges are.
Recommandé
pour Tout le mondepar un voyageur de Detroit, MI
Short Safari Trip
Publié le 2 juill. 2016Only had time for a 3 day (2 night) safari trip but Ezulwini made it completely worthwhile. They bent over backwards to accommodate any request and took care of every detail. The game driver and tracker were very friendly but also professional, we would recommend this lodge to anyone from kids to seniors.
Commentaires de Gestion de l’hôtel
27 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Jay - thank you so very much for taking the time to let us know that you had a wonderful time at Ezulwini Lodges, we appreciate it.
Please do feel free to come back and visit - you will be very welcome.
par un voyageur
Very good safari option
Publié le 21 sept. 2015 sur HotelsThe friendliness and warmth of the staff was the highlight. They went out of their way to ensure a pleasant stay
Commentaires de Gestion de l’hôtel
28 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Ezulwini Guest - thank you very much for taking the time to provide feedback about your stay.
We would very much welcome the opportunity to host you again, and hopefully exceed your expectations with a 5 rating.
Please feel free to contact us at any time in the future. We truly enjoy seeing our returning guests.
par serge
Publié le 16 août 2015 sur Hotels
Hard to get there on your own... but when you manage to reach the place... wow, Exceptional environment!
Commentaires de Gestion de l’hôtel
27 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Ezulwini Guest - thank you very much for taking the time to provide feedback about your stay.
We would very much welcome the opportunity to host you again, and hopefully exceed your expectations with a 5 rating.
We are very happy to assist with providing guidance on how to travel within South Africa and getting to our lodges. Please feel free to contact us at any time in the future. We truly enjoy seeing our returning guests.
Recommandé
pour Tout le mondepar un voyageur de orange county, CA
Great Lodge
Publié le 14 janv. 2014 sur ExpediaIt was a great place to stay staff was professional and made our stay that much better.
Commentaires de Gestion de l’hôtel
28 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Ezulwini Guest - thank you very much for taking the time to provide feedback about your stay.
Thank you for your kind words regarding our staff - we truly are a family at Ezulwini Lodges and take pride in everyone who works here.
We would very much welcome the opportunity to host you again, and hopefully exceed your expectations with a 5 rating.
It would be great to know how much better we can do, please feel free to contact us at any time in the future. We truly enjoy seeing our returning guests.
par un voyageur
Dricks viktigt
Publié le 13 juill. 2013 sur HotelsPersonal "krävde" dricks och de var inte nöjda även om de fick flera hundra kronor i dricks.
Commentaires de Gestion de l’hôtel
27 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Ezulwini Guest - thank you very much for providing your feedback following your stay at our lodges.
We were sorry to note the details about our staff expectations and tipping. Your comments have been noted and addressed. Thank you for raising this with us.
Unfortunately many travellers to Africa (and generally all across the world) do have some experience of gratuity or tipping issues and as many come to know it is very much an expectation for many. For some guests travelling from Europe it can be an uncomfortable experience.
However, hopefully this explanation has eased some of your concerns.
We would love to be able to see you again at Ezulwini Lodges, perhaps you might visit again in the future. You would be very welcome.
Recommandé
pour Tout le mondepar Mike de LA
Best hotel in its class
Publié le 4 juin 2013 sur Expedia
Pour : Staff and management
Contre : None, not most luxurious but not priced to be
Emplacement : Hoedspruit, easy flight or drive from JNB
I enjoyed my stay at Ezulwini very much. While it may not be an ultra luxury resort, it is very nice and well kept and provides a feel like you are among family (albeit in the middle of the bush). I went solo on a business trip and was treated great. Food was still brought for about ten people and it was fresh and very good. Sean, the manager, hung out having beers with me and discussed south Africa, and on another night showed us the beautiful wine cellar. That same night, a full barbecue with African song and dance was given by the employees and it seemed authentic and was great. Finally, the driver and tracker Lawrence and Conrad were unbelievable and really made the experience. They went above and beyond and I actually saw all big 5 on my first tour out. I stayed at the more modern and larger Billy's lodge but also took a ride over to River and you can't go wrong either way. I highly recommend Ezulwini for the value offered in that price range and would definitely return.
Commentaires de Gestion de l’hôtel
27 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Mike thank you very much for your feedback regarding your stay at Ezulwini Lodges.
We were so pleased to know that you had a great time.
You may like to know that following some major work over the last year or so our lodges are now offering an even more luxurious experience for our guests. You can see some of this via our website.
It would be great to see you if you ever get the opportunity again, we look forward to welcoming any of our returning guests.
par un voyageur
Fabulous Safari!
Publié le 7 mai 2013 sur HotelsThe 2x daily safari drives were incredible! The Guides, Tracker and Hostess made the stay extra special.
Commentaires de Gestion de l’hôtel
27 juin 2018 par Reservations at Ezulwini Lodges, Gestion de l’hôtel
Dear Ezulwini Guest - thank you very much for your feedback regarding your stay at Ezulwini Lodges.
We were so pleased to know that you had a great time and were very well looked after by our staff, thank you for sharing that with us.
It is amazing what you can see on the wonderful Sundowner and Sunrise Game Drives - our sightings have been incredible recently.
You may like to know that following some major work over the last year or so our lodges are now offering an even more luxurious experience for our guests. You can see some of this via our website.
If you ever get the opportunity again it would be great to see you, we look forward to welcoming any of our returning guests.
