Note fondée sur 647 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juill. 2022 sur Hotels
Le parking avec des sacs poubelles eventrés, l’escalier intérieur menant aux étages très sale, le lavabo presque bouché, les vitres de la chambre très sales ! Un prix de chambre à 240 € sans petit déjeuner !
Commentaires de Gestion de l’hôtel
24 juill. 2022 par Ammy, Gestion de l’hôtel
Toutes nos excuses pour les problèmes que vous avez rencontrés, Martine ! Nous avons pris note de votre expérience cette fois-ci. Soyez assuré que nous ferons tout notre possible à l'avenir pour vous garantir un excellent séjour parmi nous. Cordialement, Amelia.
par un voyageur
Bof bof
Publié le 11 juill. 2019 sur HotelsAccueil sympathique. Mais hotel défraîchi et vieillot. Petit déjeuner basique et industriel. Café et quelques muffins de supermarché mais pas de jus de fruit ni autres buffet qu’on peut normalement trouver dans un travelodge. Parking exigu et mal fichu. Mais l’océan est à 200m à pieds.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused during your stay. Our team is constantly working to improve and provide the best service to our valued guests like yourself.
We appreciate your feedback and have taken note of your concerns. Rest assured that we will address the issues mentioned and take appropriate measures to ensure a better stay for future guests.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help.
Warm regards,
Team OYO
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your review. We apologize for any inconvenience caused during your stay. We truly appreciate your feedback as it helps us improve our services. If there is anything specific you'd like to bring to our attention, please feel free to reach out to us at guestsupport.na@oyorooms.com. We value your patronage and hope to have the opportunity to serve you better in the future.
Best regards,
Team OYO
par un voyageur
Publié le 11 sept. 2024 sur Hotels
No tv, no internet, dirty, outside doors did not lock, no hair dryer, stayed on 3rd floor and there was no elevator.
par un voyageur
Hotel from hell
Publié le 10 sept. 2024 sur HotelsThis was a horrible experience. We lasted 5 hours. Will never be back. When we arrived we realized they have no front desk person 24/7 and when we got our key cards and went into the room there was someone else's urine in the toilet, food in the fridge, the screen in the window was ripped, people were smoking in the hal, feces on the wall.
Then if that wasn't bad enough the door to the building was either broker or propped open and there was an active drug deal while we were there.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We are truly sorry to hear about your experience at our hotel. This is definitely not the kind of stay we strive to provide to our guests. We apologize for the inconvenience caused due to the cleanliness issue, broken amenities, and the unpleasant environment you encountered. Your feedback is valuable to us, and we will take immediate action to rectify these issues.
Please be assured that we have a dedicated team working around the clock to ensure the safety and comfort of our guests. We have taken note of your concerns and will address them with utmost importance.
We understand your decision to not return, but we hope you will give us another chance to make it right. If there's anything else we can do to assist you, please don't hesitate to contact us at guestsupport.na@oyorooms.com.
Sincerely,
Team OYO
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Bad smells and dirty around and noisy
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Russell! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Barbara, Gestion de l’hôtel
Hi, Leah! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 25 août 2024 sur Expedia
I would never stay here ever again. Holes in wall. Puke on the carpet in the hallway, other guests were loitering in the parking lot all night.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Tim, Gestion de l’hôtel
Hi, Jack! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Tim, Gestion de l’hôtel
Apologies for the problems you had faced, Ashley! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
