Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
VACASA very stand offsh w/ when problems arose
Publié le 26 nov. 2024 sur HomeAwayENOUGH
Commentaires de Gestion de l’hôtel
10 déc. 2024 par VrboOwner, Gestion de l’hôtel
Hi, George. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur
Great place
Publié le 23 oct. 2024 sur HomeAwayPerfect location for lodging during a work conference. Comfortable, clean, and safe. Thanks
par un voyageur
Wonderful, minus a few things in bigger picture
Publié le 11 sept. 2024 sur HomeAwayDue to the size of our group, 22, we had both the Big house and the cottage. There were a number of cleanliness issues with the cottage and a problem with a door. The dishwasher in the main house didn't work and we were told by someone that "it's been needing to be replaced for a year". All in all, we had a terrific time, but a little TLC is probably in order.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have encountered during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We have forwarded them to our local team to avoid future complaints. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Family Gathering
Publié le 29 juill. 2024 sur HomeAwayGreat house and cottage for family of 8 - 75yrs old. Lots
of activities inside at the house(pool table, tennis table etc) and a nice yard for outside activities. Cottage house was
very nice with nice size bedrooms. We called it the Senior
Center as us old folks stayed in it. Would stay there again!
Commentaires de Gestion de l’hôtel
13 août 2024 par VrboOwner, Gestion de l’hôtel
Hi, Roxana. Thank you for providing us with this valuable feedback. We are glad to hear you enjoyed the amenities and location of our home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
par un voyageur
Honest input
Publié le 25 juin 2024 sur HomeAwayThis was our 2nd time staying at this location. The location and houses are fantastic. Problems: getting into the house is difficult because the instructions about the "locks" are not clear and correct. For example, your instructions say that the lockbox on the cottage is "near the garage in a covered area". It is NOT there, it's on the front porch . Also instructions about "alarms" are not needed because the alarms are not in use. The dish washer does not work right-- we had to run every load twice to get dishes clean, and even then it wasn't good. There were not enough dishwasher detergent pods. We had to use "beach towels " because there were only 4 bath towels available.
par un voyageur
Christmas Family Gathering
Publié le 27 déc. 2023 sur HomeAwayMy husband and I are newlyweds, and we were looking for a place that would bring together both sets of adult children and grandchildren for the holidays. This large and cozy home with its close proximity to the beach worked perfectly for our group. We loved that the main living spaces were connected ... so while someone was cooking in the kitchen, others were playing games at the dining table, and a family pool tournament was taking place upstairs in the open family room. We highly recommend this lovely home for your large group!
par un voyageur de Sammamish, USA
Great location but smell was horrible
Publié le 24 août 2023 sur HomeAwayWe stayed here for my in-laws 50th wedding anniversary get together with people from the ages of 5-80. The location and layout of the property was great, HOWEVER, when we arrived on time for check in, the cleaners were still there and didn’t leave for 30 mins. The smell was absolutely horrible fish smell. So bad that we couldn’t even use ping pong table and foosball table in garage and after 3 days it was still bad. The property manager’s response when I told them was “We’re sorry, have you tried opening the windows”…. I would have expected some type of refund due to the amount we spent. We won’t stay here again.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Ashley, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Great Family Reunion Location
Publié le 30 juill. 2023 sur HomeAwayThe house is lovely and the location is excellent. Before we arrived, I had questions about what was provided in the house. When I called the help number I was told that all the information was on the app, but I did not find the answers there. We had trouble with the entry codes and had to call for help. The staff member who took our call was very helpful but couldn't solve the problem. He sent for a maintenance staff person who arrived quickly and helped us gain entry. The keyless entry gave us trouble our entire stay and we had to depend on the lockbox keys which the staff person had retrieved for us when he came to help. Other than that, we had a wonderful stay. The house is open and spacious with a lovely view of the ocean and within steps of the beach. Everyone in the family was pleased with the accommodations.
Commentaires de Gestion de l’hôtel
14 août 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Crystal Rose stay
Publié le 20 juill. 2023 sur HomeAwayBeautiful home, beautiful furnishings. Equipped with everything you need for feeding people. Great access to Beach, Shopping and things to do.
I did have lots of issues and had to speak with and communicate with someone from VRBO everyday I was there. Either email, texting or phone conversations. I had better things to do!
My family and friends did get most of their sights and fun in however.
I know things happen but it started from the get go with having the wrong key code. Thank goodness the cleaning person had not left yet and helped us get in after she made some phone calls.
Thank you for plenty of room for everybody, my family from out of state where so Blessed by all the area beauty they got to see and visit.
Thank you
Commentaires de Gestion de l’hôtel
11 août 2023 par VrboOwner, Gestion de l’hôtel
Terrilee, thank you for taking the time to share your feedback. We sincerely apologize for the challenges your party experienced during your stay.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We truly hope we can host you for a more comfortable stay in the future. Thank you.
par un voyageur
Loved this property!!
Publié le 27 juin 2023 sur HomeAwayWe loved this property! We spent the week here with our children and grandchildren and the house was perfect!
We had a problem when checking in because the codes we were given to get in the house didn't work. We made a quick phone call and we were given a couple other codes to try and we were in the house in about 15 minutes.
The home is very spacious and well stocked with lots of household / kitchen items. There were lots of puzzles, games, a pool table, shuffleboard, ping pong and a poker table.
There was an issue with having enough hot water in the kitchen sink but there was always plenty of hot water for showers. The cute guest house was perfect for our newly married daughter and son in law.
The beach is a five minute walk away and the fire pit was perfect for s’mores. We even saw a few deer walking through the neighborhood.
We would definitely stay here again!
Commentaires de Gestion de l’hôtel
11 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Donna and we are glad to hear that you enjoyed your stay at our home. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We hope to have a chance to host you next time.
