Note fondée sur 859 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Just ok
Publié le 26 juill. 2024 sur HotelsThe checkin was slow but the person who was there was friendly.
The room with double beds was nice and big enough. Beds were ok. The air conditionning was working.
There was a refrigarator and microwave in the room.
No pool and no breakfast here. Only a place to sleep and that’s all.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6
par un voyageur
Publié le 2 sept. 2024
par un voyageur
Publié le 2 sept. 2024
The entire HVAC system is not working And has not been working for days (the staff told me) Too hot in the room. I was not told only after checking in and pointing out that the AC does not work. Apparently it is my fault that I didn’t know this, the staff says it is on the website which it IS NOT. No signage denoting this, no statement on checking in.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Aaron, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
par un voyageur
Publié le 2 sept. 2024
Clean enough
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Catherine, Thanks for your review, we really appreciate the support. Natalie #Team6
par un voyageur de Kennewick
Publié le 25 août 2024
Only had coffee available at the front desk and that wasn't even available the whole time we were there. Very limited handicap parking in extremely uneven parking lot.
Commentaires de Gestion de l’hôtel
28 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Jeffrey, We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations. We would like to better understand the specifics of what transpired and how we can make amends. Please contact us so that we can address your concerns promptly. Once again, we apologize for any inconvenience caused. Your feedback is instrumental in our continuous efforts to ensure an exceptional experience for all our customers. Thank you for your understanding.Kaur J. #team6
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!
par un voyageur
Publié le 17 août 2024 sur Expedia
No coffee in the room, back building door could not be closed, anybody could enter the building.
Price was the only attraction for one night stay.
Commentaires de Gestion de l’hôtel
23 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Peter, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Natalie #Team6
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Thank you very much for taking the time to share your feedback with us. It means a lot to us, and we truly hope that you had a great experience with us. If there are any areas where we can make improvements or if you have specific feedback you would like to share, please do not hesitate to contact us. We are looking forward to the opportunity to serve you again in the future!
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
We appreciate your generous review! It really makes our day. Your satisfaction means the world to us, and we are overjoyed to have met your expectations. If you know of anyone who might be travelling in our area and needs a place to stay, please feel free to spread the word. We cannot wait to have the opportunity to serve you again and surpass your expectations in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
This has been 5 years we have stayed at this location when we visit Lincoln city
Commentaires de Gestion de l’hôtel
27 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Andrea,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6
