Note fondée sur 315 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 avr. 2021 sur Expedia
They didn't have any record of my reservation through Expedia. No rooms, no apologies. The place looked horrible and overpriced. But the worst was the poor attitude of the staff.
Commentaires de Gestion de l’hôtel
24 avr. 2021 par Bruce, Gestion de l’hôtel
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce
par un voyageur
Publié le 22 avr. 2021 sur Expedia
Commentaires de Gestion de l’hôtel
3 mai 2021 par Leo, Gestion de l’hôtel
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Alex
par un voyageur
Publié le 18 avr. 2021 sur Expedia
Apparently this hotel accepts room reservations even after being full. Charged for the room despite not being able to stay there. Terrible experience. Drove out to this location to find that there was nowhere for us to stay. Seemed to be happening to multiple people.
Commentaires de Gestion de l’hôtel
19 avr. 2021 par Leo, Gestion de l’hôtel
We are sorry to know this, thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex
par un voyageur
Publié le 17 avr. 2021
Showed up to propert and turned us away for booking with Travelocity for one night. Declined reservation and sent us away. Didn’t stay. No explanation of refund. Disappointed in location and travel site.
Commentaires de Gestion de l’hôtel
18 avr. 2021 par Bella, Gestion de l’hôtel
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Bella!
par un voyageur
Publié le 4 avr. 2021 sur Expedia
The hotel had been and just reopened. The room needed to be wiped down from being closed. Location is not on beach and you had to cross a very busy street to get to the beach
Commentaires de Gestion de l’hôtel
5 avr. 2021 par Leo, Gestion de l’hôtel
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
par un voyageur
Publié le 30 mars 2021 sur Expedia
No coffee maker nothing in room no cups.
Woke up to four cop cars. Car near ours was broken into.
Kids loitering around next to elevator with skateboards.
Didn't feel safe at all.
Commentaires de Gestion de l’hôtel
31 mars 2021 par Gabi, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!
par un voyageur
Publié le 30 mars 2021 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2021 par Bruce, Gestion de l’hôtel
Thanks for the positive rating. Hope to host you soon Regards, Bruce
par un voyageur
Publié le 29 mars 2021 sur Expedia
The location was across the street from the beach. The rooms were a nice size. The property was neglected but it has real potential for a caring owner. What a shame.
Commentaires de Gestion de l’hôtel
30 mars 2021 par Gabi, Gestion de l’hôtel
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Gabriel!
par un voyageur
Publié le 28 mars 2021 sur Expedia
Nothing like the pictures. Very thin walls. Hard to figure out where to check in at.
Commentaires de Gestion de l’hôtel
29 mars 2021 par Joe, Gestion de l’hôtel
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Joe
par un voyageur
Publié le 27 mars 2021 sur Expedia
Commentaires de Gestion de l’hôtel
6 avr. 2021 par Leo, Gestion de l’hôtel
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex
