Ratings based on 315 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 23, 2021 on Expedia
They didn't have any record of my reservation through Expedia. No rooms, no apologies. The place looked horrible and overpriced. But the worst was the poor attitude of the staff.
Comment from Hotel Management
Apr. 24, 2021 by Bruce, Hotel Management
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bruce
by A traveller
Posted Apr. 18, 2021 on Expedia
Apparently this hotel accepts room reservations even after being full. Charged for the room despite not being able to stay there. Terrible experience. Drove out to this location to find that there was nowhere for us to stay. Seemed to be happening to multiple people.
Comment from Hotel Management
Apr. 19, 2021 by Leo, Hotel Management
We are sorry to know this, thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex
by A traveller
Posted Apr. 17, 2021
Showed up to propert and turned us away for booking with Travelocity for one night. Declined reservation and sent us away. Didn’t stay. No explanation of refund. Disappointed in location and travel site.
Comment from Hotel Management
Apr. 18, 2021 by Bella, Hotel Management
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Bella!
by A traveller
Posted Apr. 4, 2021 on Expedia
The hotel had been and just reopened. The room needed to be wiped down from being closed. Location is not on beach and you had to cross a very busy street to get to the beach
Comment from Hotel Management
Apr. 5, 2021 by Leo, Hotel Management
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
by A traveller
Posted Mar. 30, 2021 on Expedia
No coffee maker nothing in room no cups.
Woke up to four cop cars. Car near ours was broken into.
Kids loitering around next to elevator with skateboards.
Didn't feel safe at all.
Comment from Hotel Management
Mar. 31, 2021 by Gabi, Hotel Management
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!
by A traveller
Posted Mar. 30, 2021 on Expedia
Comment from Hotel Management
Apr. 10, 2021 by Bruce, Hotel Management
Thanks for the positive rating. Hope to host you soon Regards, Bruce
by A traveller
Posted Mar. 29, 2021 on Expedia
The location was across the street from the beach. The rooms were a nice size. The property was neglected but it has real potential for a caring owner. What a shame.
Comment from Hotel Management
Mar. 30, 2021 by Gabi, Hotel Management
We are extremely sorry to know this, Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Gabriel!
by A traveller
Posted Mar. 28, 2021 on Expedia
Nothing like the pictures. Very thin walls. Hard to figure out where to check in at.
Comment from Hotel Management
Mar. 29, 2021 by Joe, Hotel Management
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Joe
by A traveller
Posted Mar. 27, 2021 on Expedia
Comment from Hotel Management
Apr. 6, 2021 by Leo, Hotel Management
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex
by A traveller
Posted Mar. 26, 2021 on Expedia
Comment from Hotel Management
Apr. 6, 2021 by Marie, Hotel Management
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!
