Note fondée sur 687 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Alain
Publié le 24 oct. 2017 sur Hotels
En bordure de la IS News Orléans/Dallas. Donc grosse circulation. Pas gênant si on aime le bruit des camions... Info: Dans la zone il y a d'autres hôtels un peu plus éloignés et 100m peuvent suffire à réduire le bruit.
par un voyageur de CASTLE
Publié le 3 déc. 2024
Water temperature in the shower would not stay constant it would go from hot to cold, back and forth., very uncomfortable. Asked twice to have the soap dispenser in the shower refilled, it never was. The bed frame was made of flimsy metal that would make a popping noise when getting in and out of bed.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for your comments. We apologize for the discomfort you experienced with the shower temperature, the soap dispenser, and the bed frame. Your feedback is invaluable, and we will address these issues promptly to enhance our guest experience. We appreciate your understanding and hope to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect rating! We're thrilled to hear you had a fantastic stay. Your feedback inspires us to keep delivering great experiences. We can't wait to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 22 oct. 2024
Staff was very friendly and helpful. Breakfast was nice. Facilities were just ok. But everything was clean and comfortable.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're delighted to hear that our staff made a positive impression and that you enjoyed the breakfast. We appreciate your comments about the facilities and are glad you found everything clean and comfortable. We hope to enhance your experience during your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your rating! We appreciate your feedback and are glad to hear you had a positive experience. If there’s anything specific we can improve to earn a 10 next time, please let us know! We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the perfect rating! We’re thrilled to know you had a great experience with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Convenient location.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient. We hope to welcome you back soon for another great stay!Sincerely, Hotel Manager
par un voyageur
Bad Service
Publié le 15 oct. 2024 sur HotelsWe had a 3pm check in and arrived around 4:30pm. After making it to our room we notice the room had not been cleaned and that there were no clean towels, bed sheets, blankets, or pillow cases. I called the front desk to have them come put sheets on the bed but no one ever did. We returned that evening from a wedding with hopes our room would be cleaned and it wasn't. I then called the front desk and they told me they would bring me sheets but that I would have to put them on. We got sheets, no pillow cases, and one towel to share. What kind of establishment is this? I will not recommend or stay here again. Disgusting.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the experience you encountered during your stay. This is certainly not the level of service we strive to provide. Your concerns regarding the cleanliness of your room and the lack of proper linens are being taken very seriously. Please know that we are addressing this issue with our housekeeping team to ensure it does not happen again. Thank you for bringing this to our attention, and we hope you will reconsider and give us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Close to i-20 entry and exit access from the motel difficult due being on a busy street but its plenty of food and shopping nearby including some within walking distance. Friendly staff and easy check in. Room was clean, bed was solid. Linens were clean but had a few light surface stains. outdated microwave and tv had options like Amazon prime but wouldn’t work, kept saying check HDMI! The stay was quiet with exception of people standing outside in groups talking and playing music. Visitors with work trucks had them parked making parking limited for other paying guests. Breakfast was a nice touch with options such as waffles omelets cereal juice and hot coffee. I’d stay again if in the area
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your detailed review! We're glad to hear you enjoyed our friendly staff, clean room, and the breakfast options we provide. We appreciate your feedback regarding the access difficulties, outdated appliances, and parking situation, as these insights help us improve. We hope to welcome you back on your next visit to the area!Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Nice clean room with nice personal and a great breakfast, actual real eggs with biscuits sausage gravy, waffles, etc
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your clean room, our friendly staff, and the hearty breakfast options. We take pride in serving quality meals to our guests. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
