Note fondée sur 669 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Alain
Publié le 24 oct. 2017 sur Hotels
En bordure de la IS News Orléans/Dallas. Donc grosse circulation. Pas gênant si on aime le bruit des camions... Info: Dans la zone il y a d'autres hôtels un peu plus éloignés et 100m peuvent suffire à réduire le bruit.
par un voyageur
Publié le 22 oct. 2024
Staff was very friendly and helpful. Breakfast was nice. Facilities were just ok. But everything was clean and comfortable.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're delighted to hear that our staff made a positive impression and that you enjoyed the breakfast. We appreciate your comments about the facilities and are glad you found everything clean and comfortable. We hope to enhance your experience during your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 5 oct. 2024
The room above us flooded the bathroom which came down into our bathroom in the bath light/vent. Water pouring down with sparks flying. Called front desk they sent 3 towels did not correct unsafe situation. Asked for another room they did not have one. Told us it was not their problem if we didn't want to stay in a unsafe/fire hazard room. Staff and Manger were not willing to offer any solution. My sister and I had to drive 8 hours home at night. There were no other rooms due to it being the Fall Market in Canton Tx. They also would not refund the full amount for the two days we were going to stay. They only refunded me $91.00 and then the front desk employee tried to say i paid with my credit card but i had actually paid cash and had a receipt. i had to demand with guy at front desk didn't want to give me one. The room was dirty, sheets dirty, dealing drugs in parking lot
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I am truly sorry to hear about the distressing experience you and your sister faced during your stay. Your safety and comfort are our top priorities, and it’s clear we fell short in multiple areas. I apologize for the flooding issue, the condition of your room, and the lack of support from our staff. We will investigate these matters thoroughly and ensure that appropriate actions are taken. I understand your frustration regarding the refund process and will address this with our team as well. Thank you for bringing these issues to our attention, and I hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur de fort worth
Publié le 20 août 2024 sur Expedia
Expedia did a mistake in our reservation by sending us an email to say first reservation was canceled but never send to tell the hotel that so we did another reservation and the hotel kept 4 rooms stead of 2 rooms but the lady in the hotel was so nice to cancel the first reservation without charging us anything
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We apologize for the mix-up with your reservation and are glad to hear that the hotel staff was able to resolve the issue for you without any extra charges. Your understanding is appreciated, and we're pleased that the staff's kindness helped make things right.Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for your feedback! We’re glad to hear you had a positive experience and appreciate your 8 out of 10 rating. We’ll continue to strive for excellence and hope to exceed your expectations on your next visit!"Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thank you for the perfect score! We're thrilled to hear you had an excellent stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 8 août 2024 sur Hotels
Clean, friendly staff
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"We appreciate your feedback! It’s great to hear that our cleanliness and staff made a positive impression."Sincerely, Hotel Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Everything was absolutely great.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager., Gestion de l’hôtel
Dear Terri,Thank you for the comments. We are thrilled to hear that you had an absolutely great experience during your stay. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.
par un voyageur
Publié le 4 août 2024 sur Expedia
Breakfast wasn’t the greatest sausage was undercooked and eggs were rubber and not a lot of room to sit
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager., Gestion de l’hôtel
Dear Jensine,Thank you for the review. We apologize for the disappointment you experienced during breakfast. It's unfortunate to hear that the sausage was undercooked and the eggs were rubbery. We appreciate your feedback and will make sure to address these issues with our kitchen and dining area teams. We're committed to our goal of a perfect stay for you next time. I hope that we can serve you again in the future.Sincerely,Hotel Manager.
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,Thank you for the feedback. I’m pleased we were able to provide you with a great experience. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to serving you again soon.Sincerely,Hotel Manager.
