Ratings based on 816 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 23, 2024 on Hotels
Comment from Hotel Management
Mar. 24, 2024 by Daniel Front desk agent, Hotel Management
Thank you so much for the rating, were glad you enjoyed your stay with us. Your feedback is invaluable to us, and we strive to continually enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Mar. 22, 2024 on Expedia
Great place to stay with extras and low price
Comment from Hotel Management
Mar. 22, 2024 by Daniel , Hotel Management
Thank you so much for the rating, were glad you enjoyed your stay with us. Your feedback is invaluable to us, and we strive to continually enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
by A traveller
Quick getaway
Posted Mar. 21, 2024 on HotelsThe elevator was rather noisy. We checked out and this is the first time I’ve ever had someone call and ask if we checked out since he missed checking us out initially in the system. It was spring break so it was a little different. Lots of kids in the swimming area splashing us while in the hot tub. We left and went up to bed.
Comment from Hotel Management
Mar. 23, 2024 by Katera Timmons -Guest Service Manager, Hotel Management
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the noisy elevator and the oversight with the check-out process. Your feedback is important to us, and we will address these issues to ensure a smoother experience for our guests in the future. We understand that the presence of many children during spring break may have contributed to a different atmosphere in the swimming area. We apologize for any discomfort caused by the splashing. If there's anything else we can do to improve your stay or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.
by A traveller
Posted Mar. 20, 2024 on Expedia
The room and sleeping experience was tops. The breakfast experience was mediocre.
Comment from Hotel Management
Mar. 22, 2024 by Daniel - Front Desk Agent, Hotel Management
Thank you so much for the rating, were glad you enjoyed your stay with us. Your feedback is invaluable to us, and we strive to continually enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Mar. 18, 2024 on Expedia
Staff was nice and very helpful. Hotel was clean inside and outside.
Comment from Hotel Management
Mar. 18, 2024 by Katera Timmons -Guest Service Manager, Hotel Management
We greatly appreciate your kind words! It's wonderful to hear that our staff's friendliness and helpfulness made a positive impact on your stay. Maintaining cleanliness both inside and outside the hotel is a top priority for us, so we're pleased to know that it met your expectations. Should your travels bring you back our way, we would be delighted to host you again. If there's anything else we can do to enhance your experience in the future, please feel free to reach out.
by A traveller
Posted Mar. 17, 2024 on Expedia
Despite it being a busy weekend we didnt hear anyone once in our room. Very clean hotel!
Comment from Hotel Management
Mar. 18, 2024 by Katera Timmons -Guest Service Manager, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that despite it being a busy weekend, you were able to enjoy a peaceful stay without any disturbances in your room. Our team works hard to ensure a clean and comfortable environment for all our guests, and we're delighted that you found the hotel to be very clean. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know.
by A traveller
Posted Mar. 17, 2024 on Expedia
This experience was terrible. We went and we called ahead of time to make sure the hot tub was working because that was a huge deal to us. They assured us it was and then said it wasn’t. The first room we got there was no AC it was hot and uncomfortable. We had to call and request a room. Next that night we stayed they were using saws and drills and banging next door at 11:30 at night. We asked was there construction and he said no then it stopped. The next morning the power tools are going again at 9am. We called and complained again and they switched rooms again for the second time. While we were unpacking to go into the hotel there were ants everywhere in the parking lot me and my younger daughter got hit about 6 times. This trip was all around TERRIBLE. I have contacted their corporate office for a refund!!!!
Comment from Hotel Management
Mar. 18, 2024 by Katera Timmons -Guest Service Manager, Hotel Management
I'm truly sorry to hear about the numerous issues you encountered during your stay. It's incredibly disappointing to hear that we fell short of meeting your expectations in such a significant way. The miscommunication regarding the hot tub, the discomfort with the AC, and the disturbances from the construction noises are unacceptable and do not reflect the level of service we aim to provide.Additionally, the presence of ants in the parking lot is certainly not the experience we want for any of our guests, and I apologize for the inconvenience and discomfort it caused you and your daughter.Please know that your feedback is incredibly valuable to us, and we take your concerns seriously. I understand you've reached out to our corporate office for a refund, and I assure you that we will do everything in our power to address the issues you've raised and make things right for you.If there's anything further, we can do to assist you or if you have any additional concerns, please don't hesitate to reach out to us directly. We truly hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Katera Timmons -Guest Service Manager, Hotel Management
Thank you so much for the rating, were glad you enjoyed your stay with us. Your feedback is invaluable to us, and we strive to continually enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
by A traveller
Quiet and comfortable
Posted Mar. 15, 2024 on HotelsComment from Hotel Management
Mar. 18, 2024 by Katera Timmons -Guest Service Manager, Hotel Management
Thank you for taking the time to provide your rating for our hotel. We're pleased to see that you had a positive experience overall. If there are any specific areas where you feel we could improve, please don't hesitate to let us know. Your feedback is invaluable to us, and we strive to continually enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future for an even better stay!
by A traveller
Convenient and in good condition
Posted Mar. 6, 2024 on HotelsConveniently located and perfect for a girls’ trip to Canton; everything was clean worked well
Comment from Hotel Management
Mar. 6, 2024 by Daniel Harrison Front desk agent , Hotel Management
Thank you for your review! we are glad you enjoyed your stay with us. we look forward to seeing you again in the future.
