Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juin 2021 sur Expedia
Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.
par un voyageur
Publié le 2 févr. 2021 sur Expedia
par un voyageur
Publié le 31 déc. 2020 sur Hotels
It is not what I expected from Raffles...
par un voyageur
Publié le 14 janv. 2020 sur Hotels
par un voyageur
Publié le 28 sept. 2019 sur Expedia
I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.
par un voyageur
Publié le 17 sept. 2019 sur Hotels
員工服務細心就到,餐廳食物有質素,有機會會再度入住
par un voyageur de USA
Publié le 12 août 2019 sur Expedia
One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌
par un voyageur
Publié le 11 août 2019 sur Hotels
par un voyageur
完美的出游，独特的新年体验！
Publié le 21 févr. 2019 sur Hotels陵水雅居乐来福士酒店，发挥了来福士一贯的完美体验，入住非常的棒，下次来海南一定还会来来福士！
par un voyageur
Publié le 11 oct. 2018 sur Hotels
