Note fondée sur 170 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Never again
Publié le 19 sept. 2024 sur HotelsAn absolute chambles for a well loved brand name!
Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink.
We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch.
Room was OK can do with a proper clean.
Breakfast was limited in options.
Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Lovely relaxing mini break. Spa treatments were woenderul, thank you Izzy. Food was good and the Spa wasn't too busy. The pianist who played in the evenings was excellent and a great addition to a relaxing evening.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Grounds were nice, but nothing else.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
par un voyageur
Communication needs to be better
Publié le 2 sept. 2024 sur HotelsWe booked this over night trip for our mini moon and told them well in advanced, when arriving to our room the beds were singles, this was quickly resolved, but found the bed very uncomfortable, no hot water in the shower, hydrotherapy pool cold and so was the sauna, we also booked ourselves a treatment but when waiting to go in we found it was double booked, they offered us complimentary lunch because of the mix up to find our names we're not actually down to eat, a lot of little issues that really didn't make us feel that relaxed
par un voyageur
Publié le 23 août 2024 sur Hotels
No point
par un voyageur
Super disappointing stay
Publié le 19 août 2024 sur HotelsAwful stay do not recommend at all. Visited this past weekend for my birthday, which we made a note of on the booking but was ignored. The rooms are tiny and very dated with a lot of things broken and not working properly like the shower and door locks. There is also no air con in the room so prepare to be boiling.
The location is lovely but the grounds are not well looked after at all. The front grass by the lake is so covered in duck poo you cannot walk without standing on it. The patio is grimey and in desperate need of a scrub and the furniture is broken. The service is absolutely horrendous. It took over 2 hours to serve us 3 courses for dinner, we had to keep begging to be served. Everything is supplemental on the menu and the choices are poor. I was served food and drink that I was allergic too twice despite telling them numerous times and being given an allergy report for our table. The breakfast options are incredibly poor and any hot food is of course, supplemental. The staff are beyond rude and really know how to make someone feel unwelcome.
In addition to all this, you cannot use the spa facilities before 5pm unless you pay £70 per person per day in addition to your £500 a night room charge. The outdoor pool has never been cleaned and you swim amongst dead bugs.
They closed the checkout desks during check out hours, likely so we have to go through express checkout and can’t give any feedback.
It was a super disappointing trip and ruined my birthday weekend.
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Hotels
par un voyageur
Nice place
Publié le 11 août 2024 sur HotelsRoom and view super
