Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,0 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2023 par vedení hotelu Helios, Gestion de l’hôtel
Dobrý den, mrzí nás vaše nespokojenost s pobytu v hotelu Helios. Je velká škoda, že jste do recenze nenapsal, kde byl problém. V průběhu pobytu jsme také nezaznamenali od vás žádný dotaz, nebo požadavek (kromě dřívější snídaně, na kterou jste se nedostavil). Mohli jsme případné nedostatky řešit přímo při pobytu.
par un voyageur
Not very nice for the price.
Publié le 3 févr. 2020 sur HotelsNo hot water in room first night. Fixed next day. Both nights very noisy from restaurant cleaning below room. Had to make reservation for pool and spa area, but it quickly filled up with people. Some brought alcohol to hot tub. Small children were jumping in and out of hot tub. Don't know why reservation was needed or rules about alcohol and children were posted. Did not receive any refund or discount for lack of hot water in room. Due to overcrowding in spa, noise both evenings from staff in restaurant, dirty curtains, dust on windowsills; we will not return to this "wellness" hotel nor recommend it to anyone. We have stayed in much nicer places for the same or a little less money. There must be something better in this area.
