Avis Lisbon Serviced Apartments Castelo de São Jorge

Dear Manbir,I want to start by expressing my sincere apologies for the negative experience you had during your stay at our residence. Your feedback is of utmost importance, and I want to address your concerns.I'm truly sorry to hear that the rooms did not meet your expectations, and you encountered issues with outdated appliances, lack of natural light, bathroom conditions, an unpleasant smell, and pests. This is far from the standard of service and quality we aim to provide. I assure you that we take this matter seriously, and we will investigate the issues you've raised.Regarding your attempts to contact us, I apologize if there was any delay in our response. We will review our communication procedures to ensure better responsiveness in the future.I understand that you had to find alternate accommodations, and this was a significant inconvenience. I would like to extend my understanding and gratitude to Hotels.com for assisting in the communication, although I regret to hear that a refund has not been issued.Please know that we are dedicated to making improvements based on your feedback and the photos you provided. I would like to assure you that your comments will be addressed internally to prevent such issues from happening again in the future.Once again, I'm deeply sorry for the disappointing experience you had. We hope you might consider giving us another chance in the future, as we are committed to providing a much better and more pleasant stay.Best Regards,Lisbon Serviced ApartmentsP.S. If you're in Lisbon during the Christmas season, consider exploring the festive lights and decorations at the Rua Augusta arch. It's a stunning location to immerse yourself in the holiday atmosphere.