Ratings based on 147 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2024 on Expedia
The staff were excellent and very helpful, especially when we had to buy train tickets on line and putting useful apps on our mobile. Breakfast was a real treat and totally delicious.
The hotel was slightly out from the Centre but there were buses which stopped outside. A train and trams about 6 minutes walk and the metro was a short tram journey.
We discovered Umbers were the best form of transport and very reasonable
Comment from Hotel Management
Oct. 7, 2024 by Subash, Hotel Management
Dear Maggie, Delightful with the review, and we are looking forward for your return to stay with us again. Thank you. Best Regards, Palacio Ramalhete.
by A traveller
Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 6, 2024 by Subash, Hotel Management
Dear Gabriella, Delightful with the review, and we are looking forward for your return to stay with us again. Thank you. Best Regards, Palacio Ramalhete.
by A traveller from London
Posted Sep. 30, 2024 on Expedia
Charming place in a very cute, less busy/touristy part of town easily accessible. Great rooms with loads of character. And nice staff.
Comment from Hotel Management
Sep. 30, 2024 by Subash, Hotel Management
Dear James, Delightful with the review, and we are looking forward for your return to stay with us again. Thank you. Best Regards, Palacio Ramalhete.
by A traveller
Posted Sep. 25, 2024 on Expedia
It was a beautiful, historic building that oozed character and atmosphere. We were made exceptionally welcome and were touched to receive the gift of a bottle of wine to celebrate our fortieth wedding anniversary.
Comment from Hotel Management
Sep. 26, 2024 by Subash, Hotel Management
Dear Stephen, Delightful with the review, and we are looking forward for your return to stay with us again. Thank you. Best Regards, Palacio Ramalhete.
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 21, 2024 by Palacio Ramalhete, Hotel Management
Dear GuestDelightful with the review , and looking forward to your next return Best Regards
by A traveller
Posted Jul. 22, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Palacio Ramalhete, Hotel Management
Dear KevinDelightful with the review , and we are looking forward for your next visit Best Regards
by A traveller
Local small gem of a hotel
Posted May 28, 2024 on HotelsWhat an amazing place to stay!! I was looking for a hotel near the waterfront before we went on a cruise. The staff was so welcoming, the hotel had such a lovely old world charm to it. We try to avoid stayiing in chains when we travel, this was a gem!
We were able to walk to different areas of the city, felt like we were staying in a local neighborhood, not in a tourist area. We had many choices for restaurants in the area, had a great meal looking out at the river at Le Chat, fabulous view of the Christ statue across the way.
We felt safe and secure, our room was very comfortable and the included breakfast (which was a surprise) was wonderful.
We would definitely recommend a stay here if you want to fell like a local!! Be aware, you must be able to climb stairs to the interior of the hotel, we had help with our bags which was helpful.
Comment from Hotel Management
Jun. 2, 2024 by Palacio Ramalhete, Hotel Management
Dear Ms. Irene,Greetings,Delightful with the review, and we are looking forward for your next visit in the futureBest Regards
by A traveller
Posted Apr. 25, 2024 on Hotels
Charming hotel with a traditional Portuguese vibe but with a twist. The hotel and service were all very nice, unfortunately the pool was under renovation when I was there and it wasn’t stated anywhere. Very nice breakfast menu.
Comment from Hotel Management
May 13, 2024 by Syauqi, Hotel Management
Dear Guest and Client,Delightful with the review , and our apologies in regards to the unavailability of the swimming pool during your stay due to maintenance Looking forward for your next visit in the future
by A traveller
Do not recommend!!!
Posted Apr. 16, 2024 on HotelsWould not recommend! We paid over $360 per night for a pool suite and they didn’t have a pool! It’s under construction with a large hole outside the room which was dangerous and ugly. We asked to change rooms and they said they were full so we asked for a refund so we could change hotels. They told us each day they were escalating the issue and would take care of us (effectively holding us hostage since we had pre paid the 3 days) and waited until check out to say the most they could offer was $200. Such a waste of money for an outdated hotel. The bar was never open, bedroom was on a street below side walk with bars on the windows, and unquestionably not the 5 stars they claim. We are reporting them to hotels.com
by A traveller
Posted Mar. 28, 2024 on Expedia
Comment from Hotel Management
May 13, 2024 by Syauqi, Hotel Management
Thank you
