Ratings based on 258 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 31, 2024 on Hotels
Checking in was a nightmare, while we have paid for the room through Hotel.com direct booking they have refused and forced us to pay for the booking and seek refund from the supplier. Very rude front desk staff except for a Silvia which later we found out had just worked there for one week.
The rest of staff were impolite, careless. It took us over an hour to check in at 6:00 PM while we needed to rest and catch a return flight the next morning at 6:00 AM.
The apartment was nice, spacious and clean with malfunctioning shower and drain system that we had no energy or time to worry about. There are a lot more option to chose from so I will certainly skip this property in future.
Comment from Hotel Management
Aug. 2, 2024 by Panoramic Living, Hotel Management
Dear Mr. Shahram Heidari,Thank you for taking your time to share your recent experience at Panoramic Living. I was disappointed to hear that we failed to exceed your expectations on this occasion.We wish to clarify that, as mentioned by our team on your arrival, there were no charges made by us before check-in (as per the conditions of your booking made by Hotels.com). Although we have tried to explain you these facts on site, we understand that it may have been frustrating to cope with the situation, that is why we have even asked Hotels.com to contact you directly to reassure you that nothing was charged in double.We will also make sure that your comments on the apartment conditions are shared with our maintenance and housekeeping teams, so that the mentioned flaws can be corrected.We are once again sorry for these events which affected your entire stay with us.I truly hope that we can have an opportunity to welcome you back in the future,Best regards,Mafalda MeloOperations Manager Panoramic Living
by A traveller
Posted May 12, 2024 on Expedia
It is a good property for the longer stay, but for couple of days you are better off in the hotel in downtown. This one is 45 min drive from most of historic places.
by A traveller
Posted Jan. 22, 2024 on Expedia
We struggled to check in. We emailed to advise the property about our arrival time and were able to drop off our luggage, but when check in time arrived no one was at the office and we had to get someone to help us find staff, which took more time than it should have. We stayed one night and there was an additional security deposit and requirement that we copy our passport. Overall, the property was nice and very well located but not maintained as well as it could have been. Given the additional security deposit, we took some time to document that chips and wear and tear. The poor communication and difficulty checking in were a problem, especially as we only stayed one night and it took up a bit of time during a short visit to the area. We also had to have a staff member visit the apartment to check us out, which made an early morning departure more rushed. Overall, I would not stay here for one night, but the locTion was great for a longer stay and the time required to deal with check in/out etc might be worth it for a longer stay.
by A traveller
Posted Jan. 12, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by We are very sorry for your experience., Hotel Management
We are very sorry for your experience.Unfortunately as you did not reach us with your issues we had no chance to solve them.Best regards,Carlos Augusto Panoramic Living
by A traveller
Posted Nov. 27, 2023 on Expedia
by A traveller
Posted Nov. 24, 2023 on Expedia
Room is very clean . Reception staffs are friendly and professional . I would recommend it!
by A traveller
Posted Nov. 16, 2023 on Expedia
I had to book for Web Summit at the last minute, so exploring options other than hotels on Expedia brought me to Panoramic Living. I’m glad it did. I felt like I had a home to go to with kind staff who were way more attentive than a hotel could ever give. Room was impeccable, location fantastic for Web Summit. The 7 minute walk to Moscavide meant I could be down to central Lisbon in minutes.
by A traveller
Modern and New, with a great view!
Posted Nov. 1, 2023 on HotelsThis place is well away from the historic old neighborhoods of Lisbon. We had a car, so it worked for us. The place is very close to train, subway, and buses. When we needed a taxi or Uber, it was easy (about 8€ to get to Alfama or Beixo). Very comfortable and well-appointed one-bedroom apt on the 22nd floor. Bed was big and comfortable. They do a nice job of supplying you with coffee, toiletries, etc. The kitchen is fully-equipped. If you’re looking for a place away from the madding crowd and close to Humberto Delgado airport, this might be for you.
by A traveller
Posted Jul. 7, 2023 on Hotels
by A traveller
Posted Jun. 21, 2023 on Expedia
I felt like cheated bcoz this property came in the list when listed for 2 bathrooms and it said 2 bathrooms while booking but after Che k in I see no 2 bath rooms .More over the management kept sending emails for self check in ,paying deposits online as they will not be available after 11 AM.The worst part they kept sending emails to let them know what time I Che k in.Spent a lot of money but not happy.
