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Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5.0 star property
5-star luxury hotel near Museum of Art, Architecture, and Technology

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Photo gallery for Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Breakfast buffet
Royal Suite (Prince's Suite)
Interior
Exterior
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Rua Jau 54, Lisbon, 1300-314
  • Jerónimos Monastery
    ‪3 min drive‬
  • Belém Tower
    ‪6 min drive‬
  • Rossio Square
    ‪7 min drive‬
  • Lisbon (LIS-Humberto Delgado)
    ‪23 min drive‬

Room options

View all photos for Family Suite (in New Wings)

Family Suite (in New Wings)

Family Suite (in New Wings)

  • 47 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Garden View

Minibar, in-room safe, desk, blackout drapes

Premium Room, Garden View

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

  • City view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings)

  • 47 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite)

  • 47 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Garden View (Extra Bed)

Minibar, in-room safe, desk, blackout drapes

Premium Room, Garden View (Extra Bed)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

Deluxe Room, Garden View

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

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Exterior

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About the area

Lisbon

In historical district.Within 2 miles (3 km) of this Lisbon hotel, you'll find Museum of Art, Architecture, and Technology and Jerónimos Monastery. Belém Tower and Commerce Square are also within 3 miles (5 km).

What's nearby

  • Jerónimos Monastery - 3 min drive - 2.6 km
  • Belém Tower - 6 min drive - 5.0 km
  • Rossio Square - 7 min drive - 6.2 km
  • Commerce Square - 7 min drive - 6.0 km
  • Castle of São Jorge - 8 min drive - 6.5 km

Getting around

  • Alto Sto. Amaro Stop - 4 min walk
  • Alcantara-Terra Station - 16 min walk
  • Humberto Delgado Airport (LIS) - 23 min drive

Restaurants

  • ‪Restaurante A Grelha - ‬8 min walk
  • ‪TLÁLOC - Un Rincón Mexicano - ‬5 min walk
  • ‪Be OK Café - ‬9 min walk
  • ‪Café Dias - ‬4 min walk
  • ‪Coffee Spot - ‬8 min walk

About this property

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5-star luxury hotel near Museum of Art, Architecture, and Technology
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. A sauna, spa services, and gift shops/newsstands are also featured at the luxury Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

  • 190 guestrooms or units
  • 3 levels
  • 3 buildings
  • Meeting rooms
  • Built in 2001
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers 190 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Magic Spa. Services include massages.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 25 per day)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pestana
Hotel Pestana Palace
Palace Pestana
Pestana Hotel Palace
Pestana Palace
Pestana Palace Hotel & National Monument
Pestana Palace Hotel & National Monument Lisbon
Pestana Palace Hotel National Monument
Pestana Palace National Monument
Pestana Palace National Monument Lisbon
Pestana Palace Lisbon
Pestana Palace Lisboa Hotel National Monument Lisbon
Pestana Palace Lisboa Hotel National Monument
Pestana Palace Lisboa National Monument Lisbon
Pestana Palace Lisboa National Monument

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 549 out of 744 reviews
Rating 8 - Good. 137 out of 744 reviews
Rating 6 - Okay. 31 out of 744 reviews
Rating 4 - Poor. 14 out of 744 reviews
Rating 2 - Terrible. 13 out of 744 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff polite and attentive and professional. Superb experience.
Stayed 6 nights in Dec 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect historic stay in Lisbon!

Beautiful historic property walking distance to all. The staff is extraordinary. Highly recommend a stay here while in Lisbon!
Stayed 5 nights in Dec 2024

10/10 Excellent

Arian Bethencourt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, but the valet parking staff was excellent and vey helpful
Stayed 6 nights in Dec 2024

2/10 Terrible

anthony

Travelled with family
This is not a five star property, the photos on the site mainly show the old main building which if you stay in a large suite then it’s ok but the majority stay in the annex buildings which are out of date in bad repair and are noisy beyond compare. So we stayed ten days the pool was never heated the menu was restricted because the main kitchen/chef was being maintained For 10 days!!!!!! Overall this property is good to visit for a photo and then leave it and stay in the center of Lisbon.
Stayed 16 nights in Sep 2024

10/10 Excellent

LUIS

Stayed 5 nights in Dec 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

ERIC

Stayed 3 nights in Dec 2024

10/10 Excellent

Corina F Cecena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Linxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Alison

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely setting convenient for the congress centre. Coffee at breakfast is not freshly brewed - v poor.
Stayed 5 nights in Nov 2024

10/10 Excellent

James Vicente, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Nov 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Claudio

Stayed 4 nights in Sep 2024

2/10 Terrible

Christopher

Travelled with family
Disliked: Staff & service, property conditions & facilities
I highly recommend you do not stay. Anyone who rates this hotel highly is evidently doing so solely because it is a historic palace. But the actual hotel rooms are literal trash. The air conditioning was not working in the room, and the hotel staff continuously failed to give any real answer to whether it was fixed but instead informed us to go back to the room and see if it was fixed or not. We did not sleep AT ALL for an entire night in scorching heat in the room, and when I finally called at 6am to say something has to be wrong, the front desk told us maintenance wasn’t there till 8am so we’d have to wait and see. We slept half a day away on our tour bus the following day because we were so exhausted from a bad nights sleep. The security in the hotel seems to be entirely nonexistent at night to stop random people from coming into the palace, meanwhile the rooms we were in were both on the first floor with glass doors and easy access from the outside. (I have videos of walking into the hotel past 10pm with no one to be found anywhere near the front gate entrances verifying who was walking into the hotel). The breakfast was terrible - literally uncooked eggs and everything that should have been hot was frigid cold. The servers at the breakfast were useless - it was impossible to get water and coffee.
Stayed 2 nights in Nov 2024

10/10 Excellent

Guyton

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful old building. Good secure parking. Suffered a loss of electricity overnight and for most of the morning making use of the bathroom extremely difficult. Thank goodness we had our own torches.
Stayed 3 nights in Oct 2024

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without exception this was the most well trained staff I have ever experienced.
Stayed 8 nights in Oct 2024

10/10 Excellent

Conrad Darrell

Stayed 3 nights in Sep 2024

10/10 Excellent

Jimmy

Stayed 1 night in Sep 2024

10/10 Excellent

Shoshana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly amazing hotel!

Absolutely stunning hotel and grounds. Staff was very attentive. Breakfast included a wide variety and was very good. Solid bar and hotel restaurant. Wish we had more time and had come in the Summer months to take advantage of the spa and other facilities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jacalyn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous… the breakfast every morning was amazing!!! The staff was all friendly and helpful
Stayed 5 nights in Sep 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Rooms could have been better kept- missing some toiletries and there was no window in the bathroom.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tom

Stayed 4 nights in Aug 2024