Ratings based on 2,207 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by ., Hotel Management
Dear Kathryn, thank you for your preference in Aparthotel VIP Executive Eden. We are thrilled to know you enjoyed your stay with us and thank you for sharing your review. Our best regards, Rita Santos, Front Office
by A traveller
Posted Jul. 28, 2024 on Expedia
Location location location
It was a perfect hotel to explore anywhere you wanted to go in minutes. While the hotel needs a bit of an update. It was clean and the staff were extremely professional and helpful.
Comment from Hotel Management
Jul. 29, 2024 by ., Hotel Management
Dear Staci, thank you for your preference in Aparthotel VIP Executive Eden. We are thrilled to hear you enjoyed our location and were able to make the best of it. We do inform that the hotel will be fully remodeled soon and we hope to see you again once everything is completed. We are also very happy to hear you appreciated our staff's help and attention. We hope to welcome you again soon! Our best regards, Rita Santos, Front Office
by A traveller
Posted Jul. 22, 2024 on Expedia
If you want a great location and happy to accept an accommodation that is could do with a little refurb, but is fine, this is great and we got a nice price on it.
The hotel has good WiFi, a nice rooftop area with a bar and small, but nice pool.
Room had kitchenette with fridge, microwave dishwasher etc, but we only used the fridge.
Would benefit from more electric socket points, perhaps USB charging points too.
Comment from Hotel Management
Jul. 23, 2024 by James, Hotel Management
Dear James, thank you for your preference in Aparthotel VIP Executive Eden. Thank you so much for your thoughtful review! We're glad to hear that you appreciated our great location and found a good balance between price and amenities. We're happy to provide a cozy and functional space, even if it may not be perfect in every aspect.We're thrilled that you enjoyed our WiFi, rooftop area, and pool! It's a great spot to relax and take in the views. We're also glad you made use of the kitchenette, which is a great feature for our guests who want to prepare their own meals.Regarding your suggestions, we'll definitely take them into consideration for future improvements. Adding more electric socket points and USB charging points are great ideas that would enhance the overall guest experience. We'll make sure to pass this feedback along to our maintenance team.Thank you again for your honest review and for choosing to stay with us! We hope to welcome you back again soon. Our best regards, Rita Santos, Front Office
by A traveller from Upton
Posted Jul. 14, 2024 on Expedia
The VIP Éden was a nice place to stay.
First impression was great. Reception team were friendly and efficient.
The public areas are a little dark and dated but spotlessly clean.
The rooms were a good size and spotlessly clean. The shower was good and powerful too. However the decor is dated and there were some maintenance issues. The bathroom extractor didn’t work, the sink and bath taps were quite stiff. The wardrobe door was quite loose too and all the door hinges need oiling to stop them creaking. The beds were very comfortable and the housekeeping was first class.
The pool was fine and a welcome place on a warm afternoon. The terrace bar was small but well run. There were a few friendly barmen there who looked after us very well. Denner especially did so. Introducing me to a local cocktail and putting pink peppercorns in a g&t. The man’s an asset to the business.
Breakfast was decent. Good range of fruit, pastries, breads and cereals. Limited cooked items but the coffee was really good. The breakfast team are efficient but the dining room is a little small for the size of hotel.
Great location for the city with lots to do and see within a short distance. Would happily stay there again.
Comment from Hotel Management
Jul. 15, 2024 by ., Hotel Management
Dear John, thank you for your preference in Aparthotel VIP Executive Eden. We're delighted to hear that you found our staff friendly and efficient, and that you enjoyed the cleanliness and comfort of your room.We apologize for the issues you experienced with the maintenance in your room, such as the extractor fan not working and stiff taps. We take all maintenance issues seriously and will make sure to address these promptly. We also appreciate your feedback on the dated decor and inform that the hotel will undergo major remodeling soon.We're thrilled that you enjoyed the comfort of our beds and the service from our housekeeping team and we're glad you made use of the pool and rooftop during your stay. We're also happy to hear that our breakfast team provided a good spread of options, and that you enjoyed the coffee.Regarding the dining room, we understand that it can get busy during peak hours, but we will be expanding it in order to accommodate all of our guests comfortably.We're especially grateful for your kind words about Denner, our bartender, who has indeed been an asset to our team. We'll pass on your compliments to him!Lastly, we appreciate your comments on our location, which is indeed ideal for exploring Lisbon's city center. We're glad you enjoyed your stay and would be happy to welcome you back again in the future.Thank you again for your feedback, and please don't hesitate to contact us if you have any further comments or suggestions. Our best regards, Rita Santos, Front Office
by A traveller
Posted Jul. 6, 2024 on Hotels
Very old hotel
Carpet and wall in poor condition
I would not allow my kids to walk barefoot
Beds were clean and confortable
Comment from Hotel Management
Jul. 7, 2024 by ., Hotel Management
Dear Kristel, thank you for your preference in Aparthotel VIP Executive Eden. We are sorry to hear that you did not enjoy the stay especially our carpet and overall look. We inform that the hotel will be completely remodeled soon and we hope to see you again once everything is completed. Our best regards, Rita Santos, Front Office
by A traveller
Posted Jun. 23, 2024 on Expedia
The location could not have been better. Room was cute. Could use a little character but was fine. Breakfast was superb. Selection was fantastic. Not a lot of hot food options but heavy on fruit. Place was quiet. Great deal for the money. Highly recommend as a good no frills hotel
Comment from Hotel Management
Jun. 23, 2024 by ., Hotel Management
Dear Dawn Marie, thank you for your preference in Aparthotel VIP Executive Eden. We are very happy to know you enjoyed your stay, especially our location and accommodations. We thank you for the time taken to write this review and will share your thoughts with our team. We hope to see you again soon! Best regards, Rita Santos, Front Office
by A traveller
Posted Jun. 18, 2024 on Hotels
Comment from Hotel Management
Jun. 19, 2024 by ., Hotel Management
Dear Mr. Benjamin, thank you for your preference in Aparthotel VIP Eden. We are very happy to know you enjoyed your stay and that we were able to reach your expectation. We hope to see you again soon! Our kind regards, Rita Santos, Front Office
by A traveller
Posted Jun. 16, 2024 on Hotels
Comment from Hotel Management
Jun. 18, 2024 by ., Hotel Management
Dear Benjamin, thank you for your preference in Aparthotel VIP Executive Eden. We are very happy to know you enjoyed your stay. We hope to see you again soon! Our kind regards, Rita Santos, Front Office
by A traveller from HUNTSVILLE
Posted May 25, 2024 on Expedia
Great location on a popular square on the main road with bus stops and subway stations right out front. Nice hotel with small kitchen in the room. The bathroom is old but it's fine.
Comment from Hotel Management
Jun. 3, 2024 by Susan, Hotel Management
Dear Susan, thank you for your preference in Aparthotel VIP Executive Eden. We are glad to know you enjoyed your stay especially our location and commodities. We inform that the hotel will undergo major remodeling soon and invite you to visit us again once everything is completed. Best regards, Rita Santos, Front Office
by A traveller
Posted May 24, 2024 on Expedia
Very central and lovely breakfast. Terrace and pool great
Comment from Hotel Management
Jun. 3, 2024 by Julie, Hotel Management
Dear Julie, thank you for your preference in Aparthotel VIP Executive Eden. We are glad to know you enjoyed your stay, especially our location and breakfast service. We will share your thoughts with our team and appreciate the time taken to write this review. Our guests opinions are very important for us as they help us improve our services daily. Our kindest regards, Rita Santos, Front Office
