Note fondée sur 857 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Expedia
Chambre bruyante car donnait sur l'autoroute.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Manny, Gestion de l’hôtel
Cher(e) Martial,Merci d'avoir partagé vos impressions. Je suis désolé(e) d'apprendre que vous avez trouvé la chambre bruyante en raison de sa proximité avec l'autoroute. Nous comprenons à quel point le confort est important pour nos invités, et nous nous excusons pour cet inconvénient.Nous vous remercions de votre retour, qui nous aidera à améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau au Comfort Inn and Suites Presidential, et nous ferons de notre mieux pour vous offrir une expérience plus agréable lors de votre prochaine visite.Cordialement,Emmanuel MayaComfort Inn and Suites Presidential
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Super gentil
Service a la clientele parfait
Chambre tres propre
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Jessica, Gestion de l’hôtel
Thank you so much for your feedback! We appreciate this so much and would love to see you again!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear LaTonya,Thank you so much for your outstanding 10/10 review! We’re thrilled to hear that you had such a positive experience during your stay. Your kind words and appreciation mean a lot to our team.We look forward to welcoming you back for another exceptional stay soon!Best regards,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Josh,Thank you for your wonderful 5/5 review! We’re so glad to hear that you had a great experience during your stay. Your kind words truly mean a lot to us.We look forward to welcoming you back for another fantastic stay soon!Best regards,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Leslie,Thank you for your outstanding 10/10 review! We’re thrilled to hear that you had such a positive experience during your stay. Your kind words about our hotel mean a lot to us!If there’s anything specific that made your stay exceptional or any suggestions you have for your next visit, we would love to hear from you. We look forward to welcoming you back soon!Best regards,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur
Publié le 15 oct. 2024 sur Hotels
It was nice. Rooms look good. The personal pizza we purchased was not very good and only 4 pepperonis on it. Staff was friendly and courteous.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Terri,Thank you for taking the time to share your 8/10 review! We’re glad you enjoyed the room and found our staff to be friendly and courteous. We’re sorry to hear the personal pizza didn’t meet your expectations, and we will share this feedback with our team to improve the quality of our offerings.Your feedback is very important to us, and we look forward to welcoming you back for an even better experience in the future!Warm regards,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Arturo,Thank you for taking the time to share your 4/5 review! We appreciate your feedback and are glad to hear you enjoyed your stay. Your input helps us as we strive to enhance our guest experience, and we hope to make your next visit even better.We look forward to welcoming you back!Warm regards,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur de Kingsville
Publié le 14 oct. 2024 sur Expedia
Clean hotel and rooms
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Moayad,Thank you for your fantastic 5/5 review! We’re thrilled to hear that you found our hotel and rooms to be clean and comfortable. Your feedback means a lot to us, and we’re happy you enjoyed your stay.We look forward to welcoming you back soon!Warm regards,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Nice
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Valued Guest,Thank you for your 5/5 review! We’re delighted to hear that you had a nice stay with us. We look forward to welcoming you back for another great visit!Sincerely,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
par un voyageur
Publié le 13 oct. 2024 sur Expedia
It was close to construction site and was not in a good area. We were looking for a hotel downtown and this hotel was not downtown and has an odor. The first room we received had hair in the bed and refrigerator then the second room the tub was clogged up and was filling up as you shower. Management and staff were all friendly and attentive. The hotel needs an upgrade on the old carpet and furniture. I think that’s what is causing the odor. I’m not sure where the hair issues are coming from but it was hair on the towels as well.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Juan Olivas, Gestion de l’hôtel
Dear Damion,Thank you for sharing your feedback. I’m truly sorry to hear about the issues you encountered during your stay. While I’m glad to know our management and staff were friendly and attentive, I sincerely apologize for the cleanliness concerns and the maintenance issues with your room, as well as the odor you experienced. This is not the level of quality we aim to provide, and we take your comments seriously.Your feedback regarding the room conditions, including the old carpet and furniture, has been noted, and we will be addressing these concerns with our team to make necessary improvements. We appreciate your honesty, as it helps us in our efforts to continually improve.If you decide to stay with us again, we’ll do everything we can to ensure a much better experience.Sincerely,Juan OlivasAssistant General ManagerComfort Inn & Suites Presidential
