Note fondée sur 392 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon séjour
Publié le 8 août 2023 sur HotelsTrès bon séjour, petit bémol sur un drap de lit taché et la bonde de la baignoire qui ne fonctionne plus.
Sinon Top
Commentaires de Gestion de l’hôtel
18 août 2023 par The Epic Team, Gestion de l’hôtel
Hi David, Thank you for taking the time to share your experience with Epic. We will address the bathtub issue asap. Feel free to book again at any time.
par un voyageur
Publié le 8 mai 2018 sur Expedia
Proche du Centre. Bien situé.
par Alexandre
Très beau logement
Publié le 11 déc. 2017 sur HotelsSuperbe appartement. Très très bien situé, proche du Liverpool One. Réceptionnistes très serviables. Literie correcte. À recommander.
Commentaires de Gestion de l’hôtel
14 déc. 2017
Dear Alecandre,
Thank you very much for a great 5* review.
I am pleased you found our lovely staff helpful and the apartment ideal for your party.
We look forward to your soon return for another EPIC stay!
Kind regards,
Aga Kur
Front Office Shift Leader
par regine
Publié le 3 nov. 2015 sur Hotels
hotel tres bien situé pour le shopping de Liverpool One, pour aller aux docks et pour la visite des musees et cathedrales de Liverpool.tres bon accueil à l'hotel
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Tenía una gotera que no nos dejó dormir toda la noche, las alfombras estaban muy sucias y rotas así mismo las paredes estaban negras de mugre, la verdad dejo mucho que desear el lugar, mejor nos cambiamos de lugar
Commentaires de Gestion de l’hôtel
8 oct. 2024 par The Epic Team , Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about your experience and the issues you encountered. However, we have reviewed your booking, and no communication was made with our 24-hour team regarding any of these concerns during your stay. If we had been informed, we would have immediately worked to resolve them or moved you to another apartment.We take cleanliness and maintenance very seriously, and this feedback is not reflective of our usual standards. We will investigate further to ensure this does not happen again.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Class Hotel would defo recommend to others looking , for a place to stay
Commentaires de Gestion de l’hôtel
29 sept. 2024 par The Epic Team , Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and would recommend us. We look forward to welcoming you back in the future!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Epic Team , Gestion de l’hôtel
Hi David, thank you for your feedback. We are sorry to see that you were not satisfied during your stay. If there is anything we could have done to make this better feel free to reach out.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Really nice property in the heart of the night life and great appartment
Commentaires de Gestion de l’hôtel
26 sept. 2024 par The Epic Team , Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear you enjoyed the property and its vibrant location in the heart of the nightlife. We hope to welcome you back for another great stay soon!Best regards
par un voyageur
Publié le 14 sept. 2024 sur Hotels
par un voyageur
Publié le 16 juin 2024 sur Expedia
Already made a complaint. Next to a nightclub with bounding music untill 3-4am never says this on description. Rooms a dirty smell and holes everywhere in the wall. Couldn’t check in till 3.40 despite check in being at 3pm, no communication about this however or prior warning just constantly lied to telling there chasing it when clearly have been seen sat in office playing on phone. AVOID AT ALL COSTS.
Commentaires de Gestion de l’hôtel
18 juin 2024 par The EPIC Team, Gestion de l’hôtel
Hi Georgia,Thankyou for taking the time to leave this review. We take comments like this very seriously so I have personally looked into your reservation. I can see that the reason for the delayed check in was due to us not being provided with a valid card for the reservation until 18 minutes past 3, and 4 minutes after we were able to process the payment, at 22 minutes past 3, we sent across the access codes for you.As for the additional comments within your review, we will be passing these across to our on site team for feedback.Kind regards,The EPIC Team.
