Note fondée sur 387 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bon séjour
Publié le 8 août 2023 sur HotelsTrès bon séjour, petit bémol sur un drap de lit taché et la bonde de la baignoire qui ne fonctionne plus.
Sinon Top
Commentaires de Gestion de l’hôtel
18 août 2023 par The Epic Team, Gestion de l’hôtel
Hi David, Thank you for taking the time to share your experience with Epic. We will address the bathtub issue asap. Feel free to book again at any time.
par un voyageur
Publié le 8 mai 2018 sur Expedia
Proche du Centre. Bien situé.
par Alexandre
Très beau logement
Publié le 11 déc. 2017 sur HotelsSuperbe appartement. Très très bien situé, proche du Liverpool One. Réceptionnistes très serviables. Literie correcte. À recommander.
Commentaires de Gestion de l’hôtel
14 déc. 2017
Dear Alecandre,
Thank you very much for a great 5* review.
I am pleased you found our lovely staff helpful and the apartment ideal for your party.
We look forward to your soon return for another EPIC stay!
Kind regards,
Aga Kur
Front Office Shift Leader
par regine
Publié le 3 nov. 2015 sur Hotels
hotel tres bien situé pour le shopping de Liverpool One, pour aller aux docks et pour la visite des musees et cathedrales de Liverpool.tres bon accueil à l'hotel
par un voyageur
Publié le 16 juin 2024 sur Expedia
Already made a complaint. Next to a nightclub with bounding music untill 3-4am never says this on description. Rooms a dirty smell and holes everywhere in the wall. Couldn’t check in till 3.40 despite check in being at 3pm, no communication about this however or prior warning just constantly lied to telling there chasing it when clearly have been seen sat in office playing on phone. AVOID AT ALL COSTS.
Commentaires de Gestion de l’hôtel
18 juin 2024 par The EPIC Team, Gestion de l’hôtel
Hi Georgia,Thankyou for taking the time to leave this review. We take comments like this very seriously so I have personally looked into your reservation. I can see that the reason for the delayed check in was due to us not being provided with a valid card for the reservation until 18 minutes past 3, and 4 minutes after we were able to process the payment, at 22 minutes past 3, we sent across the access codes for you.As for the additional comments within your review, we will be passing these across to our on site team for feedback.Kind regards,The EPIC Team.
par un voyageur
Wouldn’t stay with family
Publié le 10 avr. 2024 sur HotelsNon stop partying in other apartments
No one got any sleep
Beds uncomfortable
Sofa bed broke
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Epic Team , Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about the noise and discomfort you experienced during your stay. We strive to provide a peaceful environment, and it’s concerning to learn that other guests' behaviour affected your experience.Regarding the beds and sofa bed, we appreciate you bringing this to our attention. We will investigate these issues to ensure they are addressed.If you had contacted our 24-hour team, we would have done our best to resolve the issues promptly. We apologise for any inconvenience and hope to have the opportunity to offer you a better experience in the future.
par un voyageur
Do not recommend
Publié le 3 avr. 2024 sur HotelsExtremely loud, had some trouble with the room next door, only night guard on Friday and Saturday nights, very dirty showers and carpets. Also had some random guys coming into our room in the middle of the night. Our key was inside the room, do not know how they got a key to unlock our door, tried reaching out to Epic on several different numbers with no answer and no one has reached out to me afterwards either. Would not recommend this place.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Enjoyed the stay very well! Thanks for the hospitality and nice apartment
Commentaires de Gestion de l’hôtel
19 mars 2024 par The Epic Team, Gestion de l’hôtel
Thank you Peter for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our hospitality and apartment met your expectations. Your satisfaction is our top priority, and it's always rewarding to hear when our guests have a pleasant experience. If you ever find yourself back in the area, we'd love to host you again. Until then, safe travels and thank you for choosing to stay with Epic!
par un voyageur
ONE RUDE & ANGRY FEMALE STAFF MEMBER ON PHONE!!
Publié le 22 févr. 2024 sur HotelsPaid for a 2 night stay but didn't stay at all due to a really rude & angry female staff member I had the misfortune to speak to on the phone before our arrival. I phoned to ask for help with their 3rd party checking in company's email & was greeted by a very, very hostile female. I'm a strong female but my partner & I were that upset by this representative of EPIC Seel Street that we decided not to bother staying at this hotel & ruin my partner's Birthday, even though it was paid for!!!
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Team EPIC , Gestion de l’hôtel
Sorry to hear that you decided not to stay within your property. Please note that the conversation with the member of team was dealt with in a professional manor, even within being hurled abused from the moment the phone call was picked up - with a number of times being told to SHUSHHH and that the staff member should just be listening as they "just work in customer service" and that's all they are there to do. Please note, you called a sales department, who are happy to give support - not a customer service team. The staff member on multiple occasions tried to relay information and support however they were met with hostility from both the male and female customer who were shouting down the phone. Again, we have noted your comments - however our process for self check, are our standards and 99% of our customers find this useful, easy and informative.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
We arrived to find that we were not actually in the building we had booked but in an alternative building two streets away (on Duke Street). We had purposely booked the Epic Seel Street apartments to be across the road from a hotel our family were staying in. It was not clear on the booking that you may be in an alternative property. When we got to the property the sink on the bathroom was completely blocked. This was dealt with swiftly but was inconvenient. There was also renovation work taking place in an adjacent property which was noisy until 6pm. We were not notified of this. The property was generally scruffy and in need to refurbishment, with broken furniture and the cooker didn’t work. All in all a disappointing stay.
Commentaires de Gestion de l’hôtel
25 mars 2024 par The Epic Team, Gestion de l’hôtel
Hi Jonathan, Thank you for choosing to stay with Epic. We will look into why this happened without your knowledge. I apologize on behalf of the Epic Team. We are working on improvements for some of the rooms. Rest assured, this will be shared to the entire team to better navigate the situation and avoid this type of issue in the future.
