Note fondée sur 1 137 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Vraiment trop dispendieux pour ce qui est offert. Pour le prix on se serait attendu à plus. Par exemple, oreiller décousue et plumes qui en sortait, taie oreiller tachée. De plus beaucoup de bruit. Hôtel vieillot qui aurait besoin d’un rafraîchissement. Surtout ne prenez l’afternoon tea. Le plus médiocre que nous avons eu: pâtisseries bas de gamme, thé en sachet genre Tealey acheté au supermarché, sandwichs avec une légère trace de garniture. Indigne du Royaume-Uni.
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Reservations, Gestion de l’hôtel
Thank you for taking your time to write a review after your recent stay. Your feedback is very important to us
par un voyageur
Publié le 2 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2023 par emma, Gestion de l’hôtel
Good afternoon Paul-AndreThank you for taking your time to write a review after your recent stayWarmest wishesEmma ParryGuest relations manager
par un voyageur
Publié le 13 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2023 par Tim, Gestion de l’hôtel
Dear AndrewThank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring that you did not enjoy your stay as much as we would have liked. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations.
par un voyageur de West deptford
Publié le 30 oct. 2024
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Commentaires de Gestion de l’hôtel
31 oct. 2024 par Mo Ellethy, Gestion de l’hôtel
Dear JamesThank you for your review posted after your recent stay. We sincerely appreciate your scoring and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Best wishes Mo EllethyReception supervisor
par un voyageur de Burbank
Publié le 25 sept. 2024
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Emma , Gestion de l’hôtel
Good afternoon Thank you for taking your time to write a review after your recent stay at The Hard Days Night Hotel. Your feedback is very important to usWe look forward to seeing you again soonWarmest wishesEmma ParryGuest Relations Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Always stay here and never dissatisfied! Thank you once again for an enjoyable stay
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Maria | Front Office Assistant Manager, Gestion de l’hôtel
Dear AngelaThank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Maria | Front Office Assistant Manager, Gestion de l’hôtel
Dear Sonny Thank you for your review posted after your recent stay. We sincerely appreciate your scoring and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
The property is perfectly situated near the cavern quarter and Liverpool one. The hotel is well decked out in everything Beatles. Staff were very helpful. The only downside was the noise from the street. We tried to get ear plugs from reception but they were all out. However would definitely stay again, allbeit in a quieter room.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Maria | Front Office Assistant Manager, Gestion de l’hôtel
Dear Roderick,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly on our staff, location and parking facilities. We are delighted that you enjoyed your stay with us although I have taken note of your comment on the noise from the pubs.We will address the need for earplugs in the rooms, especially for the weekend.We trust that you will stay with us again on your next visit to Liverpool. Kind Regards,
par un voyageur
Nice hotel but ..... missing staff
Publié le 31 août 2024 sur HotelsRecommended hotel to us but a little more service from staff would have been better. ex. missing staff closing of the restaurant and bar and other section.....
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Maria | Front Office Assistant Manager, Gestion de l’hôtel
Dear GaetanThank you for taking time to provide us with feedback on your recent experiences at our hotel. Please accept my sincerest apology for the lapses in standards that you experienced with service during your stay. Please be assured that these experiences do not represent our usual standards and that I have taken the necessary corrective action with the staff and management concerned to ensure no similar recurrence in the future. I do hope that my response has sufficiently addressed your concerns and that you will consider returning to stay with us again when you next visit Liverpool.Kind Regards,
par un voyageur
Publié le 31 août 2024 sur Expedia
Perfect!!
Beautiful hotel in the heart of everything.
Really helpful staff. Porter was fab.
Loved every minute.
Will be back.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Maria | Front Office Assistant Manager, Gestion de l’hôtel
Dear Phillip, Thank you for your valued feedback. We appreciate the time taken and please rest assured that all feedback is reviewed by our senior management team and passed on to our team members. We are always happy too see comments about location, staff and how great your stay was.We do hope to see you again in the very near future.Best Wishes,
