Note fondée sur 745 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Cardiff
Publié le 21 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager
par un voyageur
Publié le 21 août 2024 sur Hotels
It was a short stay was treated very nicely and all staff were amazing
Commentaires de Gestion de l’hôtel
26 août 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur de Stokenchurch
Publié le 18 août 2024 sur Expedia
Friendly staff throughout the hotel
Spacious bedroom
Comfortable mattress on the bed
Tasty food
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Publié le 16 août 2024 sur Hotels
Too many folk who dont respect other residents and bang doors late at night
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Not recommended
Publié le 3 août 2024 sur HotelsI wouldn’t stay here again. I stayed with my wife and daughter. We were looking forward to using the pool and jacuzzi only to be told that there was an extra charge of £10 per person per swim. I’ve never come across this before in a hotel. It’s always free to use the pool. We reluctantly paid £30 for one swim and found out when we got into the pool that the jacuzzi was out of order. We felt totally ripped off.
The hotel rooms are tired and need updating. There was no air conditioning, which meant we had an uncomfortable sleep on a hot summer night. I’m afraid we were not happy customers at this hotel.
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Pleasantly surprised how good the hotel was. Staff helpful and friendly and room good standard.
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
There was a wedding and we actually felt as though we were part of their big day-the outdoor tent was right outside our thin window. Some sort of heads up at checkin at-least would have helped.
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager
par un voyageur
Disappointed
Publié le 25 juill. 2024 sur HotelsQuick check in. No details regarding breakfast. Had to ask. Thers your key, room is round the corner.
On check out, all 4 members of staff looked at me and didnt respond to my "good morning" greeting.
Remember when covid hit and contractors and essential workers kept you in a job????
Short memories!!!!
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par GM, Gestion de l’hôtel
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager
