Note fondée sur 204 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Valentina,Thank you for your feedback,We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope to welcome you again in the future. Best wishes,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide this feedback.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We look forward to welcoming you very soon.Best regards,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Portatevi gli asciugamani da casa!
Publié le 6 oct. 2024 sur HotelsTutto ok, ma nota davvero spiacevole sono gli asciugamani a pagamento. Nella stanza nemmeno uno per le mani. Nemmeno un tappetino per la doccia. Parecchio scomodo e non credo di aver visto l'avviso da nessuna parte, l'abbiamo scoperto una volta lì.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Guest, Thanks for your review about our hotel.We are very pleased to hear that everything met your expectations. All the information regarding our hotel is available online and it is always possible to contact us for any questions which you may have.We are hoping to welcome you back in the future. All the best.Best regards,Your team from PH Hostel Liverpool
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide this feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We look forward to welcoming you very soon.Best regards,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Easy check in and check out. Talkative and friendly staff. Room great for the price.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Guest, Thank you for this great review.We are absolutely thrilled that you enjoyed your stay at PH Hostel Liverpool.We are delighted that you appreciated the smooth check-in and check-out process, our talkative and friendly staff, as well as the value and comfort of our rooms. Our aim is to provide a welcoming atmosphere and all the necessary amenities to ensure a comfortable and memorable stay. It is great to hear that our efforts have resonated with you.We look forward to welcoming you back soon. Kind regards,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Clean room but poor value over all
Publié le 4 oct. 2024 sur HotelsThis was a basic accommodation. Some staff were very good some not. The view was of a litter-filled yard and the brick building opposite. No car park available The room had paint peeling from walls. VERY expensive for what it was. It wouldn’t take much to clear the litter or paint the walls. Breakfast (at extra cost) was advertised but not available as ‘she had phoned in sick’ It felt like the building and business were probably owned by a landlord who only cared about the money, not really bothered about the notion of service.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Geoff,Thank you for taking the time to share your feedback.We are pleased that you found your room to be clean, as we strive to maintain excellent standards of cleanliness for all our guests.We are sorry that your stay did not fully meet your expectations. Regarding the view from your room, we regret that it was not up to standard and we will certainly look into improving the outlook for our guests. We understand the importance of a welcoming view and want to ensure that all aspects of our guests' stay are pleasant. Concerning the parking, we regret any confusion as we do not have an onsite car park, but we do aim to guide our guests towards convenient local parking options. We apologize for the condition of the room with the paint issue you've mentioned; we are continuously working on maintaining and updating our premises to create an enjoyable environment for our guests. We are also sorry to hear about your experience with the breakfast service. We want to ensure that our guests have access to the breakfast they expect and we apologize for any inconvenience caused by the unforeseen staff absence. We value all our guests' comfort and satisfaction, and we will take your comments into account as we continually work to improve our service and facilities.Nonetheless, we hope that the central location of our hostel and the overall atmosphere provided a positive aspect to your visit to Liverpool.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Leonor,Thank you for your feedback,We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope to welcome you again in the future. Best wishes,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Damp and Smelly
Publié le 2 oct. 2024 sur HotelsI stayed in an 8 bed dorm room. The first room I refused to stay in because it stunk of BO and damp, wet towels on the windowsills and really dark. Was moved to another dorm which was better but the whole building is damp. Mildew on the walls and ceilings, smelly and unloved. Receptionist couldn't be bothered to look up when I checked out. I slept well and the croissants were great in the morning, but I won't stay here again
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Best regards,
Your team from PH Hostel Liverpool, Gestion de l’hôtel
Dear Debra, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you found the quality of sleep to your satisfaction and that you enjoyed the croissants provided in the morning.However, we are sorry that some aspects of your stay did not meet your expectations. We strive to maintain the highest standards of cleanliness and comfort, and we regret to hear of the conditions you encountered. We appreciate you bringing this to our attention and we will certainly look into the matter to ensure our rooms provide a welcoming atmosphere for all guests. Additionally, we apologize for the reception you received on departure; we aim to provide a warm and attentive service to all our visitors, and it seems we fell short in this instance.Nonetheless, we're delighted that the sleep quality was to your liking, and we're glad you enjoyed part of our breakfast offering. With a variety of onsite amenities and our prime location close to Liverpool’s vibrant cultural scene, we hope to provide a hospitable and engaging environment for our guests.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Best regards,Your team from PH Hostel Liverpool
par un voyageur
Publié le 30 sept. 2024 sur Expedia
The location is great, the street looks a bit rough from the bottom but it's not that bad. The rooms are big but cold. It was pouring down with rain and 6 degrees out and there was no heat in our room. Also, the extra charge for a towel is silly. Even if you pay it there's no bath mat so you're stepping out of the shower onto freezing cold tile. We stayed for a week and never saw the bar open.
But overall it's a bed, hot shower and close to everything we needed.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par PH Hostels, Gestion de l’hôtel
Hi Rachael,Thank you for taking the time to leave us a review. We are glad you enjoyed your stay regarding our unbeatable location! We apologise that it was not perfect due to our towel policy and cleanliness, yet rest assured we are working on this and we truly hope you choose to stay with us again.Kindest regards,PH Hostel Liverpool Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
A standard room's a very good option when staying in Liverpool, a bit more to pay than a dorm bed but quiet, en suite and very comfortable. Staff friendly and efficient and the hostel's in a great location. Recommended.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par PH Hostels, Gestion de l’hôtel
Hi David,Thank you for taking the time to leave us a review. We are glad you enjoyed your stay regarding our unbeatable location and staff! We truly hope you choose to stay with us again.Kindest regards,PH Hostel Liverpool Team
