Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,7 Service et personnel
3,8 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The house alarm went off for 15 minutes last night & the sink in our room didn’t work properly.
Okay for a last minute stay but won’t be back.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Tco luxury house , Gestion de l’hôtel
We are sorry about the experience of having the false fire alarm go off last night. Our Engineer responded robustly within a 20 minutes interval to fix the problem. We are looking into the sink in your room now to have it fixed if it developed any fault. If you had told us we would have looked into it swiftly.We regret falling short of your expectation.
par un voyageur
Publié le 26 août 2024 sur Expedia
Great location for the Liverpool football match and neighborhood, walkable pubs and food
The motion sensor light between the bedroom and bath was overly sensitive, would come on even when no one was nearby
Commentaires de Gestion de l’hôtel
26 août 2024 par Tco luxury house , Gestion de l’hôtel
Thank you for letting us host you.We will check the motion sensor light out to make sure it is OK.
par un voyageur
Left stranded
Publié le 25 juin 2024 sur HotelsI can not comment about anything regarding the property apart from it looked nice from outside. They took a payment of £40 to secure the booking which Hotels.com said they shouldnt have. Asked me to provide details to pre-authorise a breakages damage which i did and had confirmation of . I was then asked to confirm that we were still going which again i did and it said i could check in on line . When i tried this it wouldn't do it but because i had everything confirmed i wasnt worried until we arrived at the apartment yesterday afternoon and despite ringing, leaving messages and sending an email asking them to get in touch asap no one did. Hotels.com also tried to contact them but didnt get an answer either. After 3 hours of trying to sort this out to no avail we managed to book somewhere else . No where near the venue which was the whole point of booking here . By the time we had checked in at the other place and then i drove back to the venue as it was to late and too far to walk it was 8.15pm when we managed to get into Anfield , we had missed all 3 support acts and only just managed to get sat down before Pink came on stage. All this really spoilt a trip away with my grandaughter . I still havent had any reply to my calls or email . We may have been unlucky with this place but its not good enough .
Commentaires de Gestion de l’hôtel
26 juin 2024 par Tco luxury house , Gestion de l’hôtel
We apologise for the awful experience. It was a very unusual situation with us. A thorough internal investigation revealed a significant administrative error which has meant that your check-in details did not leave or get to you as sent.We regret all inconveniences caused. We have now put measures in place to avoid similar error from happening again.We have cancelled all the pre-authorisations of your card from our own end which has meant that you are not charged.We have also refunded the 40 initially charged, allow a couple of days for this to reflect on your account.Once again, we truly apologise for all the inconveniences caused.Regards,Tco luxury house
par un voyageur
Publié le 21 mai 2024 sur Expedia
Was excellent for the location (two blocks from Anfield and right across the street from the Sandon.) However, the house WiFi does not work in unit #6, so that was a bit of a disappointment, although not a disaster.
par un voyageur
Publié le 20 mai 2024 sur Expedia
Nice place super close to Anfield stadium.
par un voyageur
Publié le 1 mai 2024 sur Expedia
The property is a less than 5 minutes from Anfield (which is amazing) but much farther from anything else.
par un voyageur
Publié le 5 avr. 2024 sur Expedia
The location was ideal for visiting the stadium. The check-in and check-out instructions were clear and easy to follow. The cleanliness of the place was immaculate. I highly recommend this accommodation for anyone visiting Anfield.
par un voyageur
Publié le 11 mars 2024 sur Expedia
par un voyageur
Publié le 29 févr. 2024 sur Hotels
par un voyageur
Publié le 11 févr. 2024 sur Expedia
The room was really hot, there was a beeping noise coming from outside the room and the bathroom fan was on all night. We didnt get a great nights sleep but it was nice and clean. Also, it was confusing how to gain access to the property. The instructions arent clear.