Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Great location, nice rooms, quite spacious and modern. Air con was an added bonus. Really liked the bar area, it was relaxing and roomy. Had to wait for 20mins to be seated at breakfast, I’m assuming not enough staff on shift, but they were all friendly and hard working.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Barbara, Gestion de l’hôtel
Dear Sandra, We sincerely apologies for the wait time at breakfast and appreciate your understanding of our staffing situation. We're continuously working to improve our service and ensure a smoother experience for all guests. Your kind words about our friendly and hard-working staff mean a lot to us, and I’ll be sure to pass on your compliments.We hope to welcome you back soon for an even better stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
It was unique in its location for our sailing event
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Jonathon, thank you for staying with us, and taking the time to leave us a review on your recent stay with us, Kind regards,Waterfront Southport Hotel
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Activities on the water. Breakfast was good and plentiful. On site underground parking.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Barbara, Gestion de l’hôtel
Dear BarbaraThank you for staying with us and for your review. We truly appreciate it.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Leanne, Thank you for your review and for this top score! We hope to welcome you back again at our hotel. Kind regards, Waterfront Southport Hotel
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Good, comfortable, clean hotel, with lovely views of the lake and seaside. Complex around it is empty but should be a lot busier once the neighbouring theatre and conference centre is built.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for your kind feedback! We’re delighted to hear that you found our hotel comfortable, clean, and enjoyed the lovely views of the lake and seaside. It’s great to know that you appreciated the tranquility of the location, and we agree that the area will become much livelier once the neighboring theatre and conference centre are complete.We hope to welcome you back in the future so you can experience the vibrant atmosphere when the new developments are up and running!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Sharon, Thank you for your review and for this top score! We hope to welcome you back again at our hotel. Kind regards, Waterfront Southport Hotel
par un voyageur de NAPLES
Publié le 9 sept. 2024 sur Expedia
Shower was hard to get into and was slippery
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Barbara, Gestion de l’hôtel
Dear Robert Thank you for taking the time to share your feedback. We are sorry to hear that you experienced difficulty with the shower and found it slippery. Your comfort and safety are extremely important to us, and we appreciate you bringing this to our attention.Kind Regards,
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Nice hotel
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Guest, Thank you for your review!We hope to welcome you back again at our hotel. Kind regards, Waterfront Southport Hotel
par un voyageur
Publié le 2 sept. 2024 sur Hotels
After having amazing stays here previously we were a little disappointed that this one was not so amazing, we did enjoy, but most of the staff dont speak or understand english this made queries difficult, breakfast was lovely but felt rushed and watched. The rooms we had were totally different, even though we were close to eachother , the double bed we had booked was more of a small double but was extremely comfortable with lovely crisp fresh sheets, the room its self was clean although lots of stains on the carpet. The bathroom was extremely clean but the bath plugs were filthy underneath (maybe i am just a tad OCD and check these things that others dont) food and drinks were very expensive so we didnt dine in and so, i cant comment on that. Check in and out was extremely easy with lovely reception staff. Unfortunately the fire alams going off at 7am ruined our last morning lie in and no staff came to the floors to assure guests that it was just a fault. It was handy to have a carpark but again extra expense. I understand the ownership has changed and hope this is just them finding their feet.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Barbara, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay. We’re pleased to hear that you’ve enjoyed amazing stays with us in the past and appreciate your loyalty.We sincerely apologise for the issues you encountered during this visit. Communication is vital, and we will address the language barrier with our team to ensure better service for all our guests.We’re glad you enjoyed the breakfast and found the rooms clean and comfortable, but we are sorry to hear about the stains on the carpet and the condition of the bath plugs. Your attention to detail is appreciated, and we will certainly investigate these matters.I apologise for the disruption caused by the fire alarm and the lack of communication during that time. Your experience is important to us, and we will work on improving our procedures to ensure guests feel secure and informed in such situations.We appreciate your understanding regarding the changes in ownership and your constructive feedback. We hope to welcome you back soon and provide you with the exceptional experience you have come to expect from us.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Hotel and staff were excellent in every way
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Guest, Thank you for staying with us, and taking the time to leave us a top score! We are thrilled you enjoyed your stay with us, and we hope to welcome you back again soon. Kind regards,Waterfront Southport Hotel
