Note fondée sur 197 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,7 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juill. 2019 sur Expedia
Amabilité et serviabilité du personnel.
Breakfast très correct et de bonne qualité.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Hotels
par un voyageur
Dont bother!
Publié le 19 sept. 2024 sur HotelsFrom the outside, the hotel looks lovely and inviting, however, when we opened the door to room 204, ‘The Snug’, the stench of damp hit us before we even stepped in and in fact we didn’t even bother going in. The staff at reception did apologise. Our second room, 109 did not smell but the carpet was so dirty that I placed a towel on it to get from the bed to the bathroom and the carpet had a burn ironed mark…you could see the exact shape of the iron! The plug for the bathroom sink was dirty as well as the bathtub one. The foam pillows were like bricks and the mattress was saggy. The gap under the door was so wide that the light came through like a strong nightlight. The room view was literally a brick wall and the cold air came through the window so badly that we put on the oil heater! The PAT test on the heater was 2021 and therefore out of service test date…potentially unsafe! Mirror light didn’t work. The heated towel rail didn’t work.
Breakfast was poor. The fried eggs tasted like old veg oil and the hashbrown made the McDonalds version seem gourmet! The grilled tomatoes tasted of washing up liquid! I have never wanted to leave a hotel faster! Had we not arrived at 10pm, we would have tried to find another hotel. It’s hard to believe that it’s a wedding location!
We did like the cool rattan tissue cover box though!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Joanne, Gestion de l’hôtel
Hi DanielI am sorry to hear that encountered problems with your stay. We are in the process of refurbishing our bedrooms and I can assure you this is not indicative of our usual standards.I will pass your comments onto the relevant departments and these will be addressed.I hope it will not put you off from returning to Healds Hall in the future so you can experience our refurbished rooms. Kind regardsJoanneReception Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Booked for a weekend, to visit friends nearby. Lovely setting and room was comfortable.
Tea tray in the room had a some lovely biscuits.
Breakfast was good, nice selection and able to make some changes to the set breakfast.
Friendly staff
Hotel is a wedding venue on some days, but it didn’t interfere with our stay, finished promptly and the guests were in a different area to the main bar.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Lovely room, friendly staff who were always helpful, Food was amazing, Beer garden was beautiful
par un voyageur
Publié le 4 sept. 2024 sur Hotels
I thought the hotel rooms were very tired and needed some time and attention
