Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024
Enjoyed the quiet of the cabins, but not too secluded. The riverfront and walkable river access was lovely, along with the firepit areas. Perfect for stargazing. Very nice!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Expedia
We had a wonderful time! The view is unbeatable. It’s quiet, tranquil, and the breakfasts are well rounded. Can’t beat it for the price. Things of note:
1. Bring your own toilet paper if you can bc the rolls they provide are terribly thin.
2. There is AC! It’s a unit though and is pretty loud but you get over it.
3. There is a place where you can hang clothes, but there are no hangers.
par un voyageur
Peaceful and buggy
Publié le 17 juill. 2024 sur HotelsThe area and location really makes it for this place. The restaurant on site is absolutely wonderful.
Our stay was just one night and we arrived a bit late in the day. Arrived just in time to patron the on site restaurant. However, because we arrived late and were told we could still be served, when we walked in, we were completely ignored for a bit. Didn’t exactly make us happy. The owner eventually warmed up to us, sat us, and eventually won us over.
Upon check out, we shared with the office staff that the sliding glass door needed some attention. At night, with the lights on in the room, the bugs were getting in and covered the ceiling. It was like a summer parking lot street light with all the bugs swarming. My hubby and I are pretty laid back, so we just turned the bathroom light on and turned everything else off to get the bugs to go toward the bathroom.
The disappointment came when we mentioned it to the office staff. They said, well it is summer and summer has bugs. So they blew us off. I guess when they start to lose business and wonder why, maybe they will take their customers a bit more seriously. I mean, we didn’t ask for a discount, or money back, and we weren’t rude. We gave them a heads up. Hope they at least checked it out and replaced the sliding glass door.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Regan, Gestion de l’hôtel
Dear Lesley,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the location and the restaurant during your stay.However, I’m sorry to learn about the issues you experienced. I apologize for the delay in service at the restaurant and any inconvenience this may have caused. Your experience is important to us, and I appreciate your patience and understanding. I also regret to hear about the issue with the sliding glass door and the response from our office staff. We take your concerns seriously, and I assure you that we will address this matter promptly. We will investigate the situation with the sliding door to ensure it is properly maintained and to prevent similar issues in the future.Thank you again for your feedback and for bringing these matters to our attention. We hope to have the opportunity to provide you with a more seamless experience in the future.
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Regan, Gestion de l’hôtel
Thank you for the perfect score! We hope you come stay with us again soon.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Nice views cool rooms but you’re definitely paying for the views. Not really close to anything
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Regan, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the nice views and cool rooms during your stay. We understand your concern about the location and proximity to local amenities. While our property is nestled for its picturesque views, we apologize if this impacted your experience. Your feedback is important to us, and we will continue to strive for improvements to ensure a more convenient and enjoyable stay for all our guests.If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Cabin was clean and large enough to be very comfortable. The mattress was very uncomfortable and the bathroom sink needed reattached to the wall. It was leaning forward so bad everything rolled off.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Regan, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're pleased to hear that you found the cabin clean and spacious for a comfortable stay. However, we sincerely apologize for the inconvenience caused by the uncomfortable mattress and the issue with the bathroom sink.Rest assured, we have taken note of your comments and are addressing these issues promptly to ensure a more enjoyable experience for our future guests. Your feedback is invaluable to us as we strive to continually improve our accommodations.If there is anything else we can do to enhance your experience if you plan to visit us again, please feel free to reach out directly.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
This was truly a hidden gem. Our original hotel closed due to an unfortunate event and we had to find accommodations last minute. I am glad that we changed to this hotel. The scenery is amazing and you really get a personalized feel when staying here. I couldn’t be happier. Will definitely stay here next time we travel to Yellowstone. Loved this experience.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Regan, Gestion de l’hôtel
Hi Kari! Thank you so much for your glowing review! We are thrilled to hear that you had a wonderful experience at our lodge. It means a lot to us that we could provide you with a comfortable and enjoyable stay, especially during what must have been a challenging time with the unexpected change in plans.We take great pride in our scenic location and personalized service, and we're delighted that you found both to your liking. Your kind words motivate us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back on your next trip to Yellowstone. Please don't hesitate to reach out if there's anything we can assist you with in the future.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Regan, Gestion de l’hôtel
Hi Jennifer, thank you so much for the perfect score! We hope you choose to stay with us again in the future!
par un voyageur
Publié le 3 juill. 2024 sur Expedia
We enjoyed our stay. The view and property are absolutely stunning. Highly recommend!
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Regan, Gestion de l’hôtel
Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your stay and found our views and property stunning. Providing a memorable experience is what we strive for, and we are delighted that we could exceed your expectations.Your recommendation means a lot to us. We look forward to welcoming you back in the future for another enjoyable stay.
