Note fondée sur 217 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal
Publié le 16 mars 2020 sur Expedia
La gentillesse du personnel et la qualité de la nourriture!
par un voyageur
Très bon endroit pour découvrir Victoria Falls
Publié le 26 juill. 2019 sur HotelsMagnifique hôtel situé dans un endroit idyllique, calme
Commentaires de Gestion de l’hôtel
7 sept. 2019 par Reservations Team, Gestion de l’hôtel
Thanks for staying with us.
par un voyageur
Allez y
Publié le 24 juill. 2018 sur HotelsParfait rien à dire
Commentaires de Gestion de l’hôtel
13 août 2018 par Prezley, Gestion de l’hôtel
Dear Valued guest,
Thank you so much for your response and it is such s pleasure to hear that all was perfect and seeing wildlife was such an experience. Looking forward to seeing you soon.
Kind regards,
Prezley Mungala
par un voyageur
Publié le 3 nov. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
5 nov. 2016 par General Manager, Gestion de l’hôtel
Dear Valued Guest
Firstly allow me to thank you for taking time to send us feedback on your stay with us , all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful.
I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon in Zambia in the near future.
Kind regards
Hotel Manager
AVANI Victoria Falls Resort
par Didier
Publié le 4 avr. 2016 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2016 par Caron, Gestion de l’hôtel
Dear Valued Guest
Firstly allow me to thank you for taking time to send us feedback on your stay with us via Expedia, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful.
I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon in Zambia in the near future.
Kind regards
Caron van Rooyen
Hotel Manager
AVANI Victoria Falls Resort
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Great location, pool, room facilities - comfortable bed, good shower and separate bath, mosquito nets, fridge. Clean. Friendly, professional staff, great bar and food service - relaxed - suit all ages. Resident zebras, impala and giraffes a bonus.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Beatrice, Gestion de l’hôtel
Dear Robert,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our great location, comfortable room facilities, and the amenities we offer. It’s fantastic that you appreciated our friendly staff and the relaxed atmosphere—we aim to create a welcoming environment for everyone. And how exciting that you got to see our resident zebras, impala, and giraffes! We hope to welcome you back soon for another memorable stay!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Was absolutely lovely always met with a big smile from staff who always asked how we were enjoying our stay, did we need anything . Enjoyed the food. Joseph saw at bar every day was amazing. Booking tours easy at hotel had all minds of options they arranged everything
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Beatrice, Gestion de l’hôtel
Dear Franklin Thank you for your lovely feedback! We’re so glad to hear that our staff made your stay enjoyable with their warm smiles and attentiveness. It’s great to know you enjoyed the food and had a fantastic experience with Joseph at the bar. We're also pleased that our tour arrangements made it easy for you to explore. We look forward to welcoming you back for another wonderful experience
par un voyageur
Ha inte bråttom här
Publié le 6 août 2024 sur HotelsAnnorlunda att gå sida vid sida med levande djur. Fint läge, men servicen är bedrövlig. Det kan ta uppemot 1,5 timma att få beställd mat från barrestaurangen. Personalen inte särskilt uppmärksam, men helt okej frukostutbud.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Beatrice, Gestion de l’hôtel
Dear Anna,Thank you for sharing your experience. We’re glad you enjoyed the unique opportunity to walk alongside live animals and appreciated the location. However, we’re truly sorry to hear about the delays in service and that our staff didn’t meet your expectations. Your feedback is important, and we’ll work on improving our attentiveness and efficiency. We hope you’ll consider giving us another chance in the future. Thank you again for your insights!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Amazing to wake up to find zebras outside your windows - very good hotel only downside the family room with 2 queen beds was on the small size. They forgot about the free bottle of wine until reminded. Apart from that all good.
Commentaires de Gestion de l’hôtel
1 août 2024 par Beatrice, Gestion de l’hôtel
Dear DarrenThank you for sharing your experience with us! We're thrilled to hear that you enjoyed the unique view of zebras outside your window and found our hotel to be good overall. We apologize for the oversight regarding the free bottle of wine and the size of the family room. Your feedback is valuable, and we’ll use it to improve our service. We hope to have the opportunity to welcome you back in the future!Regards Beatrice EllisHotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Lovely property with direct access to national park. Food was very good but the high light was the staff especially Matilde at the front desk who was SO lovely & helpful.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Beatrice, Gestion de l’hôtel
Dear Elizabeth,Thank you for your fantastic feedback! We are delighted that you enjoyed your stay and appreciated our property's direct access to the national park. It's wonderful to hear that you found our food to be very good. Matilde at the front desk will be thrilled to hear your kind words about her exceptional service. We look forward to welcoming you back soon for another enjoyable experience!RegardsBeatrice EllisHotel Manager
