Avis Suites Marilia Apartments

Dear Mrs. Corinne,First of all I would like to thank you for reviewing your stay with us.We regret reading that we did not satisfy your expectations.The size of the apartment is the exactly as you booked, a 44sqm Junior Studio Apartment with double bedroom and sofa bed in the living room.We decided to upload very detailled photos of each apartment cathegory in order to offer our guests a good selection between all the apartments we own, and for them to chose the unit that can suit their comfort standard the best, please note that photos of the bathroom and its size are shown as well.We do not restock since our Property is not a Hotel, but a Holiday Home and it is not included in the services we offer since we make only weekly change of bed and bathroom linen, only then our staff enters the apartment and restock what necessary, anyways if our guests explicity ask for some extra we provided them what they need.We are sorry for the condition you found the apartment in, during summer is hard to enter the apartment for a full maintenance since most of the time the Property is fully-booked, we try to do our best after the check-out but obviously the staff does not have enough time.Regarding the cancellation of the last two nights of your stay, unfortunately you booked and paid via Expedia, so the cancellation policies do not consent a refund, we must follow their policies.As you can read from the previous reviews, this is more than out of our standards, usually our guests are more than satisfied with our services.Hoping to host you again in the future and show you that your last stay was only an exception.Best Regards

Dear Bernadette, thank you for your kind feedback Looking forward to welcoming you again soon Kind regards Suites Marilia Staff

Cher client, Nous sommes vraiment désolés que votre séjour n'ait pas été à la hauteur de vos attentes. C'est dommage que vous n’ayez pas nous fait part de votre mécontentement et aussi que vous n'ayez pas indiqué votre nom dans le commentaire afin de vous contacter privément pour une médiation Pour ce qui concerne le recyclage le service est réglé par une entreprise qui s’occupe de la collecte de dèches et ordures. Notre rôle est d'informer les clients sur sa règlementation (il y a de panneaux explicatifs dans tous les appartement), pas d’organiser le service. Pour ce qui concerne les frais de nettoyage, ils sont marqués dans les frais obligatoires sur Expedia, le montant varie en fonction de la durée du séjour. En tous cas nous envoyons toujours notre confirmation par mail avec les détails de la reservation compris les frais de nettoyage. Nous croyons en l’importance de la transparence vers les clients et faisons toujours de notre mieux pour les satisfaire. Sachez que l'image que vous avez eu de notre établissement n'est certainement pas celle que nous souhaitons communiquer. Cordialement Le Management Suites Marilia Apartments

Dear Guest, Thank you for choosing us for your holiday and reviewing your stay at Suites Marilia Apartment. Hoping to welcome you again to Our structure we stay at your disposal Best regards Suites Marilia Staff

Chérè m.me Elodie, Quoi dire, si pas merci beaucoup d'et nous sommes honorés de son jugement. Vous avez compris en plein notre maison vacances. Encore merci Salutations distingues. Les Staff Suites Marilia Apartments

Dear Mr. Philippe,Thank you for taking the time to share your feedback. We are truly sorry to hear that you found the apartment to be noisy and that it did not meet your expectations for soundproofing.We strive to provide a comfortable and quiet environment for all our guests, and we regret that we fell short in this instance. Your comments are very important to us, and we will be looking into the issue to ensure it is addressed promptly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more pleasant stay.Best regards,Suite Livorno Holiday Home Group