Note fondée sur 9 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place
Publié le 31 août 2024 sur HomeAwayWell apportioned!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Marcello! Come back anytime!
par un voyageur
Time to reinvest in your property
Publié le 8 janv. 2024 sur HomeAwayThe location and setup is really nice and the property at one time was likely 5 stars. However, that is not the case today. The pool heater does not work (stop advertising it is an option -- seems like there is always a maintenance issue). Cabin 1 has a MASSIVE leak in the ceiling and the management company was zero help in getting that repaired. No solution. No refund. No apology for me having to clean up the mess several times during our visit. Keurig doesn't work. TVs do not work (they turn on, but the satellite didn't work). Management team was zero help with the TV. There is a TON of junk all around. Clean out some of the drawers in the kitchen. Clean out the pantry. The foosball table was broken (fix it or replace it or stop advertising you have one in the game area).
The property is nice, but the ownership needs to reinvest some money to get it back on track.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're delighted to hear you had an overall great time at our property. We are happy our team was able to promptly communicate with you at all times during your stay. Your comments are invaluable, and we appreciate your detailed input.
We sincerely apologize for the inconvenience during your stay, especially with parking and the kitchen sink light. As for the parking, it's a modest lot shared with all of the cabin guests. The parking is on a first-come, first-serve basis for all registered guests, and we do apologize if this created any issues for you. For the light above the kitchen sink, we have alerted the team and the lighting has been addressed.
Apologies for the oversight in the patio area and bathroom supplies. We hope you were able to discuss it with us during your stay to take immediate action.
Your feedback is crucial for our improvement, and we're dedicated to making necessary adjustments. We hope to welcome you back and showcase our enhancements. Thank you for choosing us, and we appreciate your understanding.
par un voyageur
Fall family getaway
Publié le 24 nov. 2023 sur HomeAwayWe had a wonderful time! It was private and beautiful. We enjoyed big family meals, fishing, games, and s’mores around the campfire, Space for each family unit was nice. Everyone wanted to stay longer! A working ice machine would be a plus.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par VrboOwner, Gestion de l’hôtel
We're glad you enjoyed the property, Janet! It sounds like a lovely stay! Come back anytime! 🤠✨
par un voyageur de Austin, Texas
Significant Family Birthday Celebation
Publié le 22 sept. 2023 sur HomeAwayThe Lazo House was perfect for our multi- family vacation! The property is very clean and well furnished. Very nice linens! I loved that we had 6 full private baths- each family had their own private space. The Llano River was amazing- beautiful views, sunsets and stars at night!!! The property managers were so kind and amazing!!! Thank you!
Commentaires de Gestion de l’hôtel
7 nov. 2023 par VrboOwner, Gestion de l’hôtel
We are thrilled you enjoyed your family vacation! We love that you were able to take advantage of all the Lazo House has to offer, all the space and views are crucial to the Lazo experience! We loved hosting you and welcome you back anytime.
par un voyageur
Family Vacation
Publié le 18 août 2023 sur HomeAwayWe had a blast. Having an individual cabin for each family made it so convenient and relaxing. The kids loved the pool. We explored the river several times a day and we love to walk and explore. This is def a location we would stay at again! Thank you for having us!
Commentaires de Gestion de l’hôtel
9 sept. 2023 par VrboOwner, Gestion de l’hôtel
We're so happy to know you were able to enjoy the pool and you explored the river! We would definitely love to host you again, April!
par un voyageur
Girls Get Away Weekend
Publié le 17 juill. 2023 sur HomeAwayThis was an AMAZING place for our large family of girls 18+. We enjoyed the large main cabin that could comfortably fit all 16 of us in and had room to move about. It was very secluded, but close enough to shopping with the short drive into Fredericksburg. We enjoyed the outdoor deck, pool, and other amenities this place offered for our large gathering. They also answered any questions I had before the trip, that way we knew exactly what to plan for our trip. I HIGHLY recommend this place - we loved the rustic and modern decor that made our weekend trip even more enjoyable!.
Commentaires de Gestion de l’hôtel
2 août 2023 par VrboOwner, Gestion de l’hôtel
We are so glad you enjoyed our rustic and modern property!🤠
par un voyageur
Great place
Publié le 8 juill. 2023 sur HomeAwayPool wasn’t functional so we couldn’t swim but should be getting a refund for it so they made it right.
awesome property for large groups/families.
Commentaires de Gestion de l’hôtel
3 août 2023 par VrboOwner, Gestion de l’hôtel
We're so glad you enjoyed the large property, Eric! We apologize for the pool situation and appreciate your patience as we resolved the issue.
par un voyageur
A Great Family Getaway
Publié le 20 mars 2023 sur HomeAwayWe had my mom’s 84th birthday here! Lots of room in the main house for family time and the individual cabins gave each family some alone time! Photos at the river were a hit!
Commentaires de Gestion de l’hôtel
6 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us, Penny! 🤗
par un voyageur
Great escape
Publié le 2 août 2022 sur HomeAwayThis place was awesome. It was tucked away, right on the river. So peaceful and the cabins were all super clean with nice linens. The hosts Dylan and Jenn got me in last minute and even offered me a discount. Communication with them was super easy and they were very helpful! Would love to stay here again sometime.
Commentaires de Gestion de l’hôtel
20 sept. 2022 par VrboOwner, Gestion de l’hôtel
We are thrilled to hear you had such a great stay! We look forward hosting you in the future!
