Note fondée sur 144 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2023 sur Hotels
À notre arrivée dans notre chambre, les lit n’était pas fait. Sa sent mauvais dans l’hôtel.un enfant c’est ajouté à la dernière minute, j’vais besoin d’un lit pliant. Il est arriver dans la chambre à 11:00 pm quand nous dormions, sans couverture!!!!
Les couvertures sont arrivées 30 minutes plu tard. Le lit pliant était défectueux, le lit est tombé 3 fois durant la nuit!!!!!!!
Commentaires de Gestion de l’hôtel
20 juin 2023 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Kathy,Thank you so much for taking time to share your experience with your recent stay with us. I hope you have mentioned your concerns to our helpful team so we could have fix the issue right away. But, I still want to apologize for the inconvenience it might have cause you. We value all guest feedback that's why I shared your review and have spoken to the rest of the team so we can improve better next time. I also discussed with our Maintenance team about the roll away bed and to have a frequent check about the safety of it. Again, I am sorry and hope you can give us another chance so we can accommodate you better.Kindest regards,
par un voyageur
This hotel needs improvement
Publié le 9 août 2024 sur HotelsAfter a fantastic stay at their property in Medicine Hat, I was a bit disappointed by our stay here. Pool was not operational and was told that we could find alternate accommodation if we were not happy about it. As this was one of the primary reasons for choosing this hotel, we were disappointed. Received a nominal discount however so that was ok. Room was nice but there was a bit of a musty smell. Common areas were very good, modern and clean but room cleaning needs improvement. Breakfast was great with a number of hot and cold items. When checking out, the girl at the counter refused to acknowledge us. No greeting, no asking how are stay was etc., just silence. The hotel is not bad but needs improvement in key areas such as maintenance, room cleanliness and customer service.
Commentaires de Gestion de l’hôtel
9 août 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear David,Thank you for sharing your feedback with us. We're truly sorry to hear that your stay didn't meet your expectations, especially after having a fantastic experience at our Medicine Hat property.We apologize for the inconvenience caused by the pool being out of service during your stay. We understand how disappointing that must have been, especially since it was one of the primary reasons for your visit. Please be assured that we are working to improve our facilities to avoid such issues in the future.Regarding the cleanliness and customer service concerns, we sincerely apologize. This is not the standard we strive to uphold. We will be addressing your comments with our housekeeping and front desk team to ensure we make the necessary improvements.We're glad to hear that you enjoyed the breakfast, but it's clear that there are areas where we need to do better. Your feedback is valuable in helping us identify and address these shortcomings.We hope you might consider giving us another opportunity to provide you with the quality experience you deserve.Thank you once again for your feedback!
par un voyageur
Publié le 9 août 2024 sur Expedia
Breakfast was very lackluster and flavorless.
Commentaires de Gestion de l’hôtel
9 août 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear John,Thank you so much for taking the time to leave us a review.We're sorry to hear that our breakfast didn't meet your expectations. Your experience is very important to us, and we take your comments seriously. We're always striving to improve, and your input helps us to do just that.Please know that we'll be looking into this matter and working to enhance our breakfast offerings. We hope to have the opportunity to serve you again soon and provide a meal that delights your taste buds.Thanks again for your valuable feedback!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Jody,Thank you for taking the time to complete our survey. I apologize for any issues you might have encountered and for any inconvenience it caused you during your stay. I wish you could have given us a detailed review so we know which area we can focus for improvement. Despite this we are glad to know that you enjoyed your overall stay. Again, my apologies and hope you will give us another chance so we can show you our very unique "Prairie Hospitality" the right way.Thank you for choosing Home Inn & Suites Lloydminster!Sincerely,
par un voyageur
Publié le 4 août 2024 sur Expedia
Great hotel!
Commentaires de Gestion de l’hôtel
6 août 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Dana,We are so pleased to know that you had a wonderful stay. We hope to see you again soon!Best regards,
par un voyageur
Publié le 1 août 2024 sur Expedia
Clean and tidy
Commentaires de Gestion de l’hôtel
2 août 2024 par Ashley B., Gestion de l’hôtel
Hello Henry!I am pleased to know that you enjoyed your stay. I am especially pleased that you found the hotel to be clean and tidy. I will inform my housekeeping team of the wonderful job that they are doing.Thank you so much for your review. We hope to host you again whenever you return to Lloydminster!
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Maria,Thank you for taking the time to complete our survey. I apologize for any issues you might have encountered and for any inconvenience it caused you during your stay. I wish you could have given us a detailed review so we know which area we can focus for improvement. Again, my apologies and hope you will give us another chance so we can show you our very unique "Prairie Hospitality" the right way.Thank you for choosing Home Inn & Suites Lloydminster!Sincerely,
par un voyageur
Publié le 1 août 2024 sur Expedia
Only issue was the elevator was down the whole stay a d there was no compensation offered on the room cost for that.
Commentaires de Gestion de l’hôtel
1 août 2024 par Ashley B., Gestion de l’hôtel
Hi Russell!Thank you so much for your feedback. Overall, we are thrilled that you enjoyed your stay. We also understand the frustrations regarding the elevator being out of service, and do apologise for any inconvenience it may have caused you.Thankfully, when the elevator did breakdown our front desk staff were proactive in calling and emailing each guest to warn them in advance. They also asked if any accommodations should be made for them. It pleases me to know that upon looking into your reservation that we were able to secure you a main floor room for your entire stay, as per your request.We hope to host you again whenever you return to Lloydminster.
par un voyageur
Check in
Publié le 29 juill. 2024 sur HotelsI only had one issue and it was check in related. We met as a family in Lloyd and had 3 rooms booked. We were aware that the check in time was 4:00 but we hoped that our rooms might be available early so we arrived at the hotel at around 2:00. We were informed that none of our rooms were ready. Check out time is 11:00 and they had no rooms ready?
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Ashley Boisvert., Gestion de l’hôtel
Hi Todd, that you so much for your review. Overall, we are glad that you enjoyed your stay and hope to host you again soon. I do apologise that we could not accommodate your request for an early check-in. Please rest assured that if we do have rooms available, we do permit early check-ins anytime in the afternoon. You are also correct in stating that at 2 pm we usually have a handful of rooms available to rent. Unfortunately, the day of your arrival we had a large number of departures and also a wedding party wanting to check-in as early as 11:30 am. Due to these factors, when you arrived at the hotel around 2 pm we did not have any rooms left as those that were ready were already taken, and housekeeping still had a high volume of rooms left to clean.We kindly thank you for your patience, and hope that during your next stay we are able to offer you an early check-in. I also kindly encourage you to call the front desk the day of your arrival so the front desk agent can prioritize rooms for you.Once again, thank you so much for your review. I hope you have a wonderful day and a beautiful summer season.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Tyler,Thank you so much for your perfect rating! We’re delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we’re thrilled to know that we met your expectations.We look forward to welcoming you back soon!Best regards,
