Note fondée sur 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2023 sur Hotels
À notre arrivée dans notre chambre, les lit n’était pas fait. Sa sent mauvais dans l’hôtel.un enfant c’est ajouté à la dernière minute, j’vais besoin d’un lit pliant. Il est arriver dans la chambre à 11:00 pm quand nous dormions, sans couverture!!!!
Les couvertures sont arrivées 30 minutes plu tard. Le lit pliant était défectueux, le lit est tombé 3 fois durant la nuit!!!!!!!
Commentaires de Gestion de l’hôtel
20 juin 2023 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Kathy,Thank you so much for taking time to share your experience with your recent stay with us. I hope you have mentioned your concerns to our helpful team so we could have fix the issue right away. But, I still want to apologize for the inconvenience it might have cause you. We value all guest feedback that's why I shared your review and have spoken to the rest of the team so we can improve better next time. I also discussed with our Maintenance team about the roll away bed and to have a frequent check about the safety of it. Again, I am sorry and hope you can give us another chance so we can accommodate you better.Kindest regards,
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Candace,Thank you for taking the time to gave us a wonderful rating. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Warm regards,
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Kevin,Thank you for the perfect rating! We're glad to hear that you had a good experience with us. Your feedback means a lot, and we hope to continue providing you with great service in the future!Warm regards,
par un voyageur
Publié le 27 sept. 2024 sur Hotels
It was awful and I asked to have bed skirts put on my bed because it looks disgusting
No one went in. No one cleaned nothing.
terrible experience
I am never want to complain, but this was awful
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Ryan,Thank you for sharing your feedback with us. We're truly sorry to hear that your recent stay was far from satisfactory. We always strive to provide the best service possible, and it’s clear that we missed the mark during your visit.We apologize for the issue with the bed skirts and for any lack of cleanliness you encountered. This is certainly not the experience we aim to provide, and we understand how frustrating this must have been for you.Please know that we take your feedback seriously and we just wanted to inform you that at this moment we are in the process of redesigning the colors and furniture in each guest rooms. That's why at this moment we don't have the bed skirt yet. However, rest assured that the standard of cleanliness is our main priorities despite of lacking this inside the room. I will also share your feedback to our Management team so we can follow up on this and sped up the process so we can can have it soon. We are hoping you can give us another opportunity in the future so we can make it right and ensure your next experience is much more comfortable.Again, thank you for your feedback. This helps us to see which area we can focus to improve for the better.Sincerely,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Yes
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Hi Eric,Thank you for the wonderful rating. We are happy to know that you have experienced our vey own unique "Prairie Hospitality" . Hope to see you again soon and continuously meeting your expectations.Warm Regards,
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Hello Jamie,Thank you so much for the wonderful rating. We are glad to know that you have enjoyed your stay and we have met your expectations. We hope to see you again and continuously let you experience our unique "Prairie Hospitality"Warm Regards,
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Close to the casino is what I liked. I didn’t like that I haven’t received a receipt for our stay yet which I was told would be emailed to me.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Jeanette,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our location near the casino!We apologize for the inconvenience regarding your receipt. It’s important to us that all our guests have a seamless experience, and I’m sorry this was not the case for you. I have requested that your receipt be resent to your email immediately. If you do not receive it shortly or need further assistance, please don’t hesitate to let us know so we can try it again.We hope to have the opportunity to welcome you back soon.Best regards,
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Robert,Thank you for the wonderful rating. We are happy to know that you enjoyed your stay. Hope to have another opportunity to showcase our Prairie Hospitality in the future.Warm Regards,
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Stacey,Thank you for taking the time to gave us a rating. I apologize for any issues you might have encountered and for any inconvenience it caused you during your stay. I wish you could have given us a detailed review so we know which area we can focus for improvement. Again, my apologies and hope you will give us another chance so we can show you our very unique "Prairie Hospitality" the right way.Sincerely,
par un voyageur
Publié le 14 sept. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sheila Cacayorin/General Manager, Gestion de l’hôtel
Dear Erica,What a perfect rating, thank you. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Warm Regards,
