Note fondée sur 536 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel trop eloigner
Publié le 17 janv. 2023 sur Hotelspar un voyageur
Une bonne affaire.
Publié le 18 déc. 2022 sur HotelsLieux neuf. Staff courtois
Commentaires de Gestion de l’hôtel
19 déc. 2022 par Sarah E, Gestion de l’hôtel
Thank you for your recent stay at the Holiday Inn Express-Lockport, NY. We hope to welcome you back soon!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The carpet on the room was so dirty, and the pool too
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Mia Olear Front Office Manager, Gestion de l’hôtel
Thank you for bringing this to our attention. We’re very sorry to hear about the cleanliness issues you encountered in your room and the pool. This is not the standard we strive for, and we will address this with our housekeeping team immediately. Your feedback is invaluable in helping us improve. We hope you’ll consider staying with us again, so we can provide you with the experience you deserve.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We chose this hotel for convenience to airport. It was easy to drive to restaurants and local attractions. The elevator had a sticky floor that was not cleaned up until the weekday crew arrived. Other than that, the hotel was attractive and comfortable for our stay.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Mia Olear Front Office Manager, Gestion de l’hôtel
Thank you for sharing your experience! We're glad to hear that our hotel was convenient for your airport travels and that you found it attractive and comfortable. We sincerely apologize for the sticky floor in the elevator and appreciate your patience. Our team works hard to maintain a clean environment, and we’ll ensure that this issue is addressed promptly. We hope to have the chance to serve you again on your next visit!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Mia Olear Front Office Manager, Gestion de l’hôtel
Hi Thomas! thank you so much for the kind review we hope to see you again soon!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I love coffee served all day! Thanks!
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Mia Olear Front Office Manager, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear you love our all-day coffee service. It’s our pleasure to keep you caffeinated! Looking forward to your next visit!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Either brand new or just renovated. Nice room, good beds and lots of spaces to put your clothing and luggage
par un voyageur de west orange
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Mia Olear Front Office Manager, Gestion de l’hôtel
Thank you so much for the perfect rating! We're delighted to hear that you had a fantastic experience.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Breakfast was excellent! Bed and pillows very comfortable.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Mia Olear Front Office Manager, Gestion de l’hôtel
That’s great to hear! It sounds like you had a really nice stay. Was there anything in particular that made the breakfast stand out, or any features of the bed and pillows that you especially liked?
