Note fondée sur 158 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Well there was an incidental charge of $150.00 that you are charged at checkin and refunded on check out to your card kinda high seeing most places holiday inn, Hilton, Marriott, only hold $100.00 the staff was very friendly and helpful. It is still under renovation but overall it’s a new I would say it’s a nice place to stay for the price compared to 200 for most other places I would stay again
par un voyageur de Cranston
Publié le 23 sept. 2024 sur Expedia
Solid place to stop for the night
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Christina-Front Desk Receptionist, Gestion de l’hôtel
Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Christina-Front Desk Receptionist, Gestion de l’hôtel
Thank you for taking the time to leave us yourfeedback. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The hotel is remodeling but is clean. The bed was soft and the room was big. Employees were friendly and helpful
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Christina-Front Desk Receptionist, Gestion de l’hôtel
Thank you for taking the time to leave us yourfeedback. We are thrilled that our staff wasfriendly and helpful during your stay. Our peoplestrive every day to serve you better. We lookforward to your next stay!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Management very helpful and hospitable. Perfect for our weekend getaway.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Christina-Front Desk Receptionist, Gestion de l’hôtel
Thank you for taking the time to leave us yourfeedback. We are thrilled that our staff wasfriendly and helpful during your stay. Our peoplestrive every day to serve you better. We lookforward to your next stay!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Christina-Front Desk Receptionist, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodations needs again in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I booked this pet friendly room based on some reviews and pictures.
Big mistake.
When booking online, I reserved anticipating the need for a pet friendly room.
Upon arrival, the hotel looked as if was permanently closed. My first thought was, please don't let that be our hotel. It was, evidently they are under construction for a remodel. We were not notified of this.
Got inside and had to walk around for several minutes, yelling, "hello!" to find someone to help. Ironically the lady who came to help, opted to answer the phone first, and was rolling her eyes while being extremely rude to the person on the other end.
She checked us in, we went to check out our room and were greeted by the smell of urine. We checked the room out, while there wasnt any evidence of bedbugs on the mattress, they were very yellow and stained.
We went to check out the pool and other common areas, not being able to access the pool, our key cards weren't working, we peeked in the window to see cloudy water and lots of black sentiment in the pool.
On the way through the lobby the clerk stopped us and said that we were going to have to pay an additional fee per night because we had our pet, I had already made that arrangement for the pet when I booked.
We ended up leaving, but not after being told that we would still be charged for the night, even though we had been there less than 30 minutes and the the hotel was basically empty.
Here we are 5 days later and no refund at all.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Desk attendants were very nice and the rooms were fine, understanding that the hotel is going through renovations/construction and conversion to be a Hilton. Breakfasts are pretty minimal as far as selection, but better than nothing. The hotel housed several people that were displaced by a fire and lost their home. That impressed me greatly that someone involved had a heart.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Theresa C., Gestion de l’hôtel
Thank you so much for your positive feedback! Guest satifaction is our highest priority. Thank you for acknowledging and expressing your feeling about the care of another Guest we appreciate knowing that we provided great service. Have a wonderful day!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The rooms were very clean but the property needs to be updated
par un voyageur
Publié le 15 sept. 2024 sur Expedia
